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Last Updated: Sep 05, 2026
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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cross-Channel Contact Center Fundamentals | - Channel configuration
|
| Topic 2: System Configuration and Administration | - Operational administration
|
| Topic 3: Integration and Extensibility | - External system integration
|
| Topic 4: Routing and Work Distribution | - Routing rules and policies
|
| Topic 5: Reporting and Analytics | - Performance monitoring
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which six actions can have a null value?
- A. Set Status
- B. Set Assigned
- C. Set SLAs
- D. Set Product
- E. Set Queue
- F. Set Disposition
- G. Set Fields
- H. Set Mailbox
- I. Set Category
- J. Set Agent
Which is a sample object query?
- A. SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
- B. SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
- C. SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
- D. SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
Which two components can be edited in a standard report?
- A. Permissions
- B. Non-selectable filters
- C. Graphs
- D. Report headings
- E. Column headings
- F. Schedules
Which three statements are true about headers of custom process models?
- A. The header section is always commented.
- B. The header section needs to be uncommented during testing.
- C. They contain the version number of the PHP script.
- D. The/QDntain the version number of the Connect Common Object Model.
- E. They contain all possible events with the objects.
- F. They list only the events that are supported by the code implementation.
- G. They contain standard objects only.
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f1, f2, f4, f3, f5
- B. f2, f5, f3, f1, f4
- C. f5, f2, f3, f4, f1
- D. f2, f5, f1, f3, f4
- E. f1, f2, f5, f3, f4
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