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CIPS Operations Management Sample Questions:

1. In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

A) learning and growth
B) customer
C) financial
D) business processes

2. In what circumstances would an organisation use a Fishbone diagram?

A) to visually represent links between activities
B) to demonstrate a pattern has occurred
C) to find the cause of an issue
D) to depict changes in quality

3. Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A) arrows showing the flow of goods
B) frequency of defects
C) upper and lower control limits
D) different activities completed and the amount of slack available in each activity

4. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) business process re-engineering
B) defining business needs
C) quality function deployment
D) value engineering

5. A lorry used for transporting goods between warehouses has a light that flashes up on the dashboard when engine oil needs to be replaced soon. This is an example of what form of maintenance?

A) condition-based maintenance
B) run to breakdown
C) preventative
D) reactive

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