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| Section | Weight | Objectives |
|---|---|---|
| Opportunity Management | 13% | - Create and track opportunities - Forecast and estimate sales - Generate opportunity reports - Manage sales cycles and stages |
| Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Address Book Management | 11% | - Export contact lists and reports - Search and merge duplicate contacts - Configure address book - Create company and person contacts |
| Campaign Management | 12% | - Assign targets and segments - Plan and launch campaigns - Analyze campaign effectiveness - Track campaign responses |
| Organize Communications and Documents | 11% | - Use interaction wizard - Manage attachments and interaction templates - Build relationships - Track emails, calls, and automatic logging |
| Promotions and Segments | 13% | - Define and manage segments - Process and reuse saved segment criteria - Generate communications for segments - Create and configure promotions |
| Task Management | 10% | - Set up teams and responsibilities - Create, assign, and schedule tasks - Transfer and update tasks - Close, cancel, or delete tasks |
| Setup Relationship Management | 9% | - Duplicate search and email classification - Automatic communication recording - Linking to customers, vendors, bank accounts - Marketing setup |
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