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ITILSC-OSA Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:

• Incident management
• Problem management
• Request fulfillment
• Event management
• The service desk
• Functions and Roles
• Access management
• Introduction to operational support and analysis
• Technology and implementation considerations

Prerequisites

Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.

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Certification Path

The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

What is the duration of the ITILSC-OSA Exam

• Format: Multiple choices, multiple answers
• Length of Examination: 90 minutes
• Passing Score: 28 marks

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