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Facebook Certified Community Manager Sample Questions:

1. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Link to the new community and encourage people to join it
B) Create a post that discourages members from joining the new community
C) Continue to focus on the original community
D) Remove the members who are joining the new community

2. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Host an online meeting room for members that remains open 24/7.
B) Create content encouraging offline gatherings, with graphics of local landmarks.
C) Organize a week-long online summit to focus on helping overcome isolation.
D) Publish a post asking members to provide their address in the comments.

3. A large parenting support group is open to all parents. It began in the UK without any advertising and now has a global community with members mainly in English-speaking countries.
The other location demographics are much smaller in size than the UK base but are steadily growing.
The group wants to be more culturally inclusive.
Which strategy can the community manager use to include all audience segments?

A) Repurpose content by reviewing and recycling previous posts.
B) Increase engagement-type posts and use only new content to create engagement.
C) Ask members which types of tools and content they want more of.
D) Research and change the content types to align with the demographics of all community members.

4. A private institution that educates about political issues runs a public Facebook group to increase awareness of the importance of politics for young adults (ages 18-25). The goal is to promote healthy debate.
Which two strategies should its community manager implement to help achieve this goal? (Choose 2)

A) Mute members who repeatedly violate group rules.
B) Use an analytics tool to determine which content is best to provide.
C) Tag members in every topic discussion to encourage them to comment.
D) Post applicable community guidelines and pin that post as an announcement.

5. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Remove the member from the group and delete all comments and posts from the last 30 days.
B) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
C) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
D) Share the rules and guidelines as a comment on their post and monitor for future violations.

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