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Salesforce User-Experience-Designer Exam Syllabus Topics:
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NEW QUESTION 28
Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?
- A. User interface planning
- B. Onboarding planning
- C. Voice and tone planning
- D. Training and support planning
Answer: A
NEW QUESTION 29
A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?
- A. Diary Studies
- B. A/B testing
- C. Card Sorting
- D. User Acceptance testing
Answer: B
NEW QUESTION 30
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
- A. Heuristic Review
- B. Task Analysis
- C. Dairy Study
- D. Wireframe Prototype
Answer: D
NEW QUESTION 31
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A. Set prompt permissions
- B. Configure minimum three steps
- C. Customize prompt theme
- D. Specify prompt scheduling
Answer: A,C
NEW QUESTION 32
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. Lightning Design system Unmagaged Package
- B. Sketch plugin
- C. SLDS Validator
- D. Lightning Design system Zip
Answer: B
NEW QUESTION 33
How would a UX Designer Differentiate between voice and tone?
- A. Voice reflects the frequency and tone is one's pitch.
- B. Voice reflects the expression and tone is the way one designs.
- C. Voice reflects the personality and tone is the way one speaks.
- D. Voice reflects the character and tone is one's strength.
Answer: B
NEW QUESTION 34
Universal Containers (UC) operates worldwide with offices in more than 100 regions in 10 different countries role hierarchy to control data visibility. In the new fiscal year, UC is planned to reorganize the roles and reassign accounts owners. Which two points should an architect consider in this situation?
Which two point should an Architect consider in this situation?
Choose 2 answers
- A. Restricting the organization-sharing configurations to private.
- B. Changing complex role hierarchy can cause a high level of sharing recalculation.
- C. Replacing Account records ownerships massively can cause data skew.
- D. Using a temporary parking lot account to improve performance.
Answer: B,C
NEW QUESTION 35
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
- A. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
- B. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
- C. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
- D. Colors may have different culture meanings in different countries, changing the intent of UI elements.
Answer: B,D
NEW QUESTION 36
Universal Containers (UC) uses a custom lightning component with an Apex class to display shipment information (custom object, private OWD). UC sales managers are complaining about two important points:
* Shipment records that belong to their teams can be seen by other users.
* Shipment amount should be visible only by managers, but sales reps are able to view it.Which two features did the development team miss that is causing the problems?
Choose 2 answers.
- A. Use With Sharing keyword in Apex classes to enforce sharing rules evaluation.
- B. Use isAccessible() method in Apex classes to check field accessibility
- C. Use isSharable keyword in Apex classes to assure record visibility.
- D. Use runAs in test class to enforce user permissions and field-level permissions.
Answer: A,B
NEW QUESTION 37
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines.
Which declarative design properties should be used to achieve this?
- A. Design a custom Branding set in use interface, selecting a logo, colors, and font type.
- B. Choose one of the built-in Salesforce themes that closest matches the design guidelines
- C. Develop a custom Layout in user interface, attaching a new stylesheet in static resources.
- D. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images.
Answer: A
NEW QUESTION 38
Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?
- A. Read-only access
- B. Read/Create access
- C. Read/Create/Edit access
- D. No access
Answer: C
NEW QUESTION 39
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?
- A. SLDS utility classes
- B. CSS loaded as a static resource
- C. App Builder styling property
- D. Styling hooks
Answer: C
NEW QUESTION 40
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Abundant
- B. Operable
- C. Robust
- D. Delightful
- E. Understandable
Answer: A,B,D
NEW QUESTION 41
A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?
- A. Multiple subtabs can be beneath a single parent record.
- B. Service representatives with lower resolution monitors will have a better user experience.
- C. A split list of records and individual record detail can see on the same screen.
- D. More than one detail item can be open at a time.
Answer: A
NEW QUESTION 42
During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reports using the global search bar.
What should be done to improve their experience?
- A. Update the Home page with access to commonly used reports.
- B. Add the Daily Task component to the Home page.
- C. Make the global search bar bigger on every page.
- D. Create a mood board to communicate the visual style of the UI.
Answer: C
NEW QUESTION 43
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