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NEW QUESTION 34
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
- A. XML Application
- B. XML Service
- C. XML Server
- D. XML Client
Answer: C
Explanation:
Reference:
https://downloads.avaya.com/css/P8/documents/100175255
NEW QUESTION 35
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Elite Multichannel
- B. Avaya Intelligent Customer Routing
- C. Avaya Aura® Call Center Elite
- D. Avaya Proactive Contact
Answer: C
NEW QUESTION 36
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 100
- B. ASP 110
- C. ASP 130
- D. ASP 120
Answer: D
NEW QUESTION 37
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 3 = DSPs
Answer: B
NEW QUESTION 38
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Workspaces® for Elite
- B. Avaya Breeze®
- C. Avaya Oceana®
- D. Avaya Control Manager
Answer: C
NEW QUESTION 39
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Avaya Solutions Platform Servers
- C. Amazon Web Services
- D. Oracle Sun Blade 150
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: B,C,E
NEW QUESTION 40
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. IX™ Orchestration
- B. Experience Portal Manager
- C. Application Servers
- D. Media Processing Platform
Answer: D
NEW QUESTION 41
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Application Enablement Services
- D. Avaya Aura® Media Server
Answer: A
NEW QUESTION 42
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Amazon Web Services
- C. Oracle Sun Blade 150
- D. Avaya Solutions Platform Servers
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,B,E
NEW QUESTION 43
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 44
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Remote upgrade of servers is supported, and site visit is not required.
- C. Standard VMware version (non-customized) is used.
- D. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
Answer: C,D
NEW QUESTION 45
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Session Border Controller
- B. Avaya Oceana®
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Media Server
Answer: C
NEW QUESTION 46
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. CTI
- C. SIP
- D. PRI
Answer: A,C
NEW QUESTION 47
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: B
NEW QUESTION 48
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Intelligent Customer Routing
- C. Avaya Call Management System
- D. Avaya Proactive Outreach Manager
Answer: D
NEW QUESTION 49
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides Communication Manager IP audio functionality.
- B. AAMS is shareable between different adopters.
- C. AAMS provides virtualization, high channel density and no playback announcement limits.
- D. Experience Portal will use the AAMS as a media resource.
- E. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
Answer: A,B,C
NEW QUESTION 50
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides Communication Manager IP audio functionality.
- B. AAMS is shareable between different adopters.
- C. AAMS provides virtualization, high channel density and no playback announcement limits.
- D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- E. Experience Portal will use the AAMS as a media resource.
Answer: A,C,D
NEW QUESTION 51
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. CTI
- C. SIP
- D. PRI
Answer: B,C
NEW QUESTION 52
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 3 = DSPs
- C. Number of agents X 4 = DSPs
- D. Number of agents X 5 = DSPs
Answer: B
NEW QUESTION 53
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Presence Snap-in D)
- B. Enhanced Call Control Snap-in
- C. Context Store Snap-In
- D. Engagement Designer Snap-In
Answer: D
NEW QUESTION 54
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Workforce Management
- C. Customer Feedback
- D. Speech/Voice Analytics
- E. Quality Monitoring
Answer: A,C,D
NEW QUESTION 55
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Expert Agent Selection
- B. Quality Monitoring
- C. Enterprise Analytics
- D. Workforce Management
- E. Customer Feedback
Answer: B,C,D
NEW QUESTION 56
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B. In AEP 7.2.x, full ports may be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- D. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- E. In AEP 7.2.x, full ports cannot be bundled with speech.
Answer: A,B,C
NEW QUESTION 57
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. Analog
- C. CTI
- D. SIP
- E. AACC
Answer: C,D,E
NEW QUESTION 58
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 59
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