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NEW QUESTION 17
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Multimedia
- B. Contact Center Management
- C. Access and Partition Management
- D. Configuration
Answer: C
NEW QUESTION 18
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
- A. A multimedia suffix is added to the skillset name.
- B. Multimedia is added to the skillset name.
- C. A multimedia prefix is added to the skillset name.
- D. A multimedia disposition code is added to the skillset.
Answer: D
NEW QUESTION 19
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard HTML file or flattened HTML file
- C. Single standard XSD file or flattened XSD file
- D. Single standard CSV file or flattened CSV file
Answer: A
NEW QUESTION 20
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Configuration Reports
- B. Contact Summary Reports
- C. AgentPerformance Reports
- D. Outbound Reports
- E. Multimedia Reports
- F. Call-by-Call Reports
Answer: D,E
NEW QUESTION 21
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mail Server
- B. Inbound Mall Manager Server
- C. Inbound Mall License Server
- D. Inbound Mail Application Server
Answer: A
NEW QUESTION 22
Which tool displays the status counts for each multimedia contact type?
- A. Contact Center Database Maintenance
- B. Multimedia Data Management
- C. Contact Center Database Dashboard
- D. Multimedia Dashboard
Answer: D
NEW QUESTION 23
Which component is used to add servers in Contact Center Manager Administration (CCMA)?
- A. Configuration
- B. Multimedia
- C. Access and Partition Management
- D. Contact Center Management
Answer: A
NEW QUESTION 24
When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
- A. Offline
- B. ADMIN
- C.
- D. CCMS
Answer: D
NEW QUESTION 25 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop externally in the agent's Conferencing software
- B. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- C. Launch the screen pop externally on the user's browser
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 26
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT Trace Control
- B. CCT Console
- C. CCT API
- D. CCT Reference Client
Answer: B
NEW QUESTION 27
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?
- A. Single standard XML file or flattened XML file
- B. Single standard HTML file or flattened HTML file
- C. Single standard XSD file or flattened XSD file
- D. Single standard CSV file or flattened CSV file
Answer: A
NEW QUESTION 28
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
- A. Predictive dialing
- B. Progressive dialing
- C. Predetermined dialing
- D. Preview dialing
Answer: B
NEW QUESTION 29
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
- A. Add the Microsoft Exchange server through the CCMA.
- B. Add the Communication Control Toolkit (CCT) server through the CCMA.
- C. Assign the CCT server as a reporting server for the CCMS.
- D. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
Answer: D
NEW QUESTION 30
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Testing CTI connections
- B. Testing SIP connections
- C. Transferring phone calls
- D. Making phone calls
Answer: A,D
NEW QUESTION 31
In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
- A. Treatments given to thecustomer while waiting for the agent to end the chat session
- B. Treatments given to the customer while waiting for the agent to reply in an existing chat session
- C. Treatments given to the agent while waiting for the customer to join the chat session
- D. Treatments given to the customer while waiting for the agent to join the chat session
Answer: D
NEW QUESTION 32
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. GIVE MUSIC
- B. QUEUE TO SKILLSET
- C. GIVE IVR
- D. GIVE RAN
Answer: B
NEW QUESTION 33
You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?
- A. CCMS
- B. CMA
- C.
- D. CCT
Answer: C
NEW QUESTION 34
You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Web Comms
- B. Server
- C. Skillset
- D. Agent
- E. Email
Answer: B,C,D
NEW QUESTION 35
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
- A. OB_
- B. VM_
- C. IM_
- D. EM_
Answer: A
NEW QUESTION 36
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- B. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- C. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
- D. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
Answer: B
NEW QUESTION 37
During the design of the Outbound Campaign, the administrator chooses between two types of dialing.
Which two types of dialing options are available when designing the Outbound Campaign? (choose two.)
- A. Predictive dialing
- B. Progressive dialing
- C. Predetermined dialing
- D. Preview dialing
Answer: B,D
NEW QUESTION 38
Which Avaya Aura Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Contact Center Manager Administration (CCMA)
- B. Contact Center Manager Server (CCMS)
- C. Avaya Agent Desktop (AAD)
- D. Contact Center Multimedia (CCMM)
Answer: B
NEW QUESTION 39
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