[Oct-2023] Exam Sure Pass Genesys Certification with GCX-ARC exam questions
Real Genesys GCX-ARC Exam Questions Study Guide
NEW QUESTION # 22
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use the directory feature for advertising the product.
- B. Use an outbound campaign to promote the product.
- C. Use the data tables feature for advertising the product.
- D. Use the prompt feature to play the product details every time customer dials your contact center.
Answer: B,D
NEW QUESTION # 23
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 24
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Collect Input
- B. Call Back
- C. Set Flow Outcome
- D. Call Data Action
- E. Get Participant Data
- F. Data Table Lookup
Answer: A,C,D,F
NEW QUESTION # 25
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Dependencies
- B. Data
- C. Actions
- D. Menus
- E. Supported Languages
- F. Event Handling
- G. Prompts
- H. Speech Recognition
Answer: A,B,C,E,F
NEW QUESTION # 26
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Timeout
- B. Menu Selection Timeout
- C. Inter-Digit Timeout
- D. No Entry Timeout
Answer: C
NEW QUESTION # 27
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Architect
- B. Scheduling
- C. Call Routing
- D. Automatic Call Distribution
Answer: D
NEW QUESTION # 28
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Firefox
- B. Avant
- C. Safari
- D. Opera
- E. Internet Explorer
- F. Chrome
Answer: A,F
NEW QUESTION # 29
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named "Welcome" that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome/en-us
- B. prompt user Welcome_en-us
- C. prompt user Welcome/en-us
- D. prompt_user_Welcome_en-us
Answer: D
NEW QUESTION # 30
The FindSkill() function is not case sensitive when performing a search.
- A. True
- B. False
Answer: A
NEW QUESTION # 31
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. CRM
- B. Telephony
- C. IVR
- D. DTMF
Answer: C
NEW QUESTION # 32
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. True
- B. False
Answer: B
NEW QUESTION # 33
Why must you create queues for ACD functionality to work?
- A. Queues provide ACD with a means to determine the skill level requirement of an interaction
- B. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- C. Queues match agents to an appropriate interaction using ACD
- D. Queues are the waiting lines for interactions that are routed using ACD
Answer: C
NEW QUESTION # 34
How many ways are there to initiate a secure call flow?
- A. Four
- B. Three
- C. Two
- D. Five
Answer: D
NEW QUESTION # 35
Which of the following selects the interaction path and enhances the caller's experience before agent assignment?
- A. Flow
- B. IVR
- C. DTMF
- D. Prompts
Answer: D
NEW QUESTION # 36
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Schedules
- B. Scripts
- C. Outbound Campaigns
- D. Campaign Management
Answer: C
NEW QUESTION # 37
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