Get New 2021 Valid Practice Microsoft Certification MO-100 Q&A - Testing Engine
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Certification Path
MO-100 is a fundamental exam and requires no pre-requisite.
MO-100 Exam topics
Candidates must know the EPM topics before they start of preparation because it will really help them solving the problems. Our MO-100 practice test and MO-100 practice exams will include the following topics. These are covered in our MO-100 dumps.
NEW QUESTION 13
SIMULATION
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
Pick up and dispose of any trash.
Empty trash cans.
If the guest has checked out, replace the sheets on each bed with fresh sheets.
Make the bed.
Leave a "Contoso Special Treat" on each pillow.
Dust all wooden furniture.
Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:
Clean all mirrors.
Clean countertops and sinks.
If damp, wipe down the shower and shower curtain.
If necessary, replace toilet paper.
Replace used towels and wash cloths.
Pick up any trash and empty trash cans.
Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
One the second numbered list that begins with "1. Clean all mirrors", modify the list to start numbering at "9".
Answer:
Explanation:
See the explanation below.
Explanation:
1. Double-click the numbers in the list which begins with "1. Clean all mirrors".
2. Right-click on the number 1.
3. Select Set Numbering Value.
4. Then choose the number 9 in the Set value to box.
References:
https://support.office.com/en-us/article/Change-the-numbering-in-a-numbered-list-A9731137-8A85-47CEA7E4-
8B1C6C8C77A3
NEW QUESTION 14
SIMULATION
Project 3 of 7: Service
Overview
You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.
Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the mileage form as a PDF file and email it to your regional supervisor.
Bonuses are Changing
New Depot Return Process
All offices have received the new tracking form for repair depot returns. Complete the following tasks when returning parts for repair:
Complete all fields in the Field Service section of the form.
Remove the top copy and file it in your office.
Securely attach the form to the part.
Package the part for shipment.
Ship to the home office and clearly label the box "For depot return".
All returns must be shipped to the home office to receive credit. The regional depots will close in two months and will not be accepting return shipments.
Vice President's Corner
NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something generic about customer satisfaction.
Quarterly Results
NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on Monday.
Under the "New Depot Return Process" heading, format the five lines of text starting with "Complete all fields..." as a numbered list that has a parenthesis after the number.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the text you want to change into a list, in this case the five lines of text starting with "Complete all fields...".
2. Go to Home, then select Numbering, then select Define New Number Format.
3. Select the desired font size, style and color.
4. Append the numbering with a parenthesis in the Number format field.
5. Ensure that the formatting and alignment is as desired, then click OK.
References:
https://support.office.com/en-us/article/Define-New-Bullets-Numbers-and-Multilevel-Lists-6c06ef65-27ad-4893-
80c9-0b944cb81f5f#number
NEW QUESTION 15
You are preparing a brochure for Southridge Video. You plan to distribute the brochure electronically and in print.
Apply the centered style set to the document.
Answer:
Explanation:
On the Design tab, point to one of the style sets in the Style Sets gallery in the Document Formatting group.
The new style set is previewed in your document's existing text.
Click the style set you want.
If you don't like any of the choices displayed, click the More button for the gallery to open the full gallery of choices. Notice that you can reset to the default style set from this gallery menu, or save the current settings as a new style set.
NEW QUESTION 16
At the end of the documents, change the line spacing of the last two paragraphs to exactly 14 pt.
Answer:
Explanation:
Select Last two paragraphs to update. ...
Go to Home > Line and Paragraph Spacing.
Select Line Spacing Options and choose an option in the Line spacing box.
Adjust the Before and After settings to change spacing between paragraphs.
Select OK.
NEW QUESTION 17
SIMULATION
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
Pick up and dispose of any trash.
Empty trash cans.
If the guest has checked out, replace the sheets on each bed with fresh sheets.
Make the bed.
Leave a "Contoso Special Treat" on each pillow.
Dust all wooden furniture.
Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:
Clean all mirrors.
Clean countertops and sinks.
If damp, wipe down the shower and shower curtain.
If necessary, replace toilet paper.
Replace used towels and wash cloths.
Pick up any trash and empty trash cans.
Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
One the second numbered list that begins with "1. Clean all mirrors", modify the list to start numbering at "9".
Answer:
Explanation:
See the explanation below.
Explanation:
1. Double-click the numbers in the list which begins with "1. Clean all mirrors".
2. Right-click on the number 1.
3. Select Set Numbering Value.
4. Then choose the number 9 in the Set value to box.
References:
https://support.office.com/en-us/article/Change-the-numbering-in-a-numbered-list-A9731137-8A85-47CE- A7E4-8B1C6C8C77A3
NEW QUESTION 18
In the "Checking Accounts' section, in the dark blue text box, insert the text "Anytime Account Access".
Answer:
Explanation:
Go to Insert > Text Box.
Click in your "Checking Accounts" section you'd like to insert the text "Anytime Account Access".
NEW QUESTION 19
SIMULATION
Project 7 of 7: Coffee
Overview
You are preparing a flyer for use at a commercial foods trade show. You are editing the document in response to client requests.
Apply the Soft Round Bevel picture effect to the image of a coffee cup on a saucer.
Answer:
Explanation:
See the explanation below.
Explanation
Explanation:
1. Select the image of the coffee cup on a saucer which you want to add the effect to.
2. Click Picture Effects from the Picture Styles group in the Format tab under the Picture Tools.
3. Render the cursor over the Bevel option from the Picture Effects options, then select the Soft Round option.
References:
https://support.office.com/en-us/article/Add-or-change-an-effect-for-a-picture-D9F0F1F2-5227-450F-95B4-
25FFDDDBD965
NEW QUESTION 20
SIMULATION
Project 7 of 7: Coffee
Overview
You are preparing a flyer for use at a commercial foods trade show. You are editing the document in response to client requests.
Apply the Soft Round Bevel picture effect to the image of a coffee cup on a saucer.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the image of the coffee cup on a saucer which you want to add the effect to.
2. Click Picture Effects from the Picture Styles group in the Format tab under the Picture Tools.
3. Render the cursor over the Bevel option from the Picture Effects options, then select the Soft Round option.
References:
https://support.office.com/en-us/article/Add-or-change-an-effect-for-a-picture-D9F0F1F2-5227-450F-95B4-
25FFDDDBD965
25FFDDDBD965
NEW QUESTION 21
In the ''Kids love dinosaurs'' section, copy the formatting of the first paragraph and apply it to the second paragraph.
Answer:
Explanation:
On the Home tab, in the Clipboard group, click Copy Formatting. Select the paragraph(s) where you want to replace the formatting. On the Home tab, in the Clipboard group, click Paste, or use the keyboard shortcut Ctrl+V.
NEW QUESTION 22
SIMULATION
Project 6 of 7: Recall
Overview
You work in Customer Communications at Northwind Traders. You are preparing a product recall announcement.
We regret any inconvenience that this might cause you. Northwind Traders is dedicated to providing you with reliable, high-quality, and safe products.
The product sticker on the bottom of the dehydrator can determine whether or not your dehydrator is included in the recall. For affected models, there is a slight risk that the product might overheat when used, resulting in a potential burn hazard.
DO NOT RETURN TO YOUR RETAILER. Go to the Northwind traders web site at http:// www.northwindtraders.com/ and click on the "Product Recall" banner at the top of the page for return instructions. You will receive a full refund for the dehydrator and we will also ship you a replacement dehydrator.
REMINDER:
Apply the Intense Emphasis style to the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" that is located above the image.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the text "UNPLUG AND DO NOT USE THIS DEHYDRATOR" located above the image.
2. Choose the Intense Emphasis style from the Home tab.
References:
https://support.office.com/en-us/article/Apply-styles-f8b96097-4d25-4fac-8200-6139c8093109
NEW QUESTION 23
Use a Word feature to replace all instances of " Woodgrove Basic" with Woodgrove Plus":
Answer:
Explanation:
Go to Home > Replace or press Ctrl+H.
Enter the word "Woodgrove Basic" and Replace with "Woodgrove Plus"
NEW QUESTION 24
SIMULATION
Project 4 of 7: Member
Overview
You are preparing a letter to museum members announcing a new exhibit and urging them to renew their membership.
Use a Word feature to replace each occurrence of the text "patrons" with "members".
Answer:
Explanation:
See the explanation below.
Explanation:
1. Choose Replace from the Home tab.
OR
1. Press Ctrl+H
2. Type "patrons" in the Find what box.
3. Type "members" in the Replace with box.
4. Choose Replace All since each occurrence is required to be changed.
References:
https://support.office.com/en-us/article/Find-and-replace-text-c6728c16-469e-43cd-afe4-7708c6c779b7
NEW QUESTION 25
SIMULATION
Project 1 of 7: Observation
Overview
You are a member of the Barstow College Observation Project committee. You are preparing the initial summary report for this year's count, but have not received all of the data you need to complete the report.
Introduction
The multi-departmental Wildlife Observation Project has completed its wildlife population counts for this year.
The counts were made between May 5 and May 7 for both the wilderness and cultivated land areas. This is in line with the count periods for all previous years. The species used for the counts have been identified as common for the region (central Missouri) in which the counts were taken. (Author, 2009) As in previous years, five observation blinds were set up two weeks before the counts were to take place.
Counters worked eight-hour shifts providing 24-hour coverage of the count areas for two days. Weather for both observation days was clear and mild (varying between 50-70 degrees F).
The results presented here are summary total results only, which counts from five and ten years ago provided for comparison. Detailed observation results will be available as soon as they are completed. We estimate that they will be available some time in the next two weeks.
Wilderness Summary
The wilderness observation area is a five-acre section of unimproved forest land. The most common trees in the area are maple, red oak, cedar, sweet gum, and hickory. The area also includes a small spring. The area is not enclosed by a fence or other man-made barrier.
The area is located eight miles from the nearest paved road and twelve miles from the nearest residence. Offroad vehicles were used to bring counters close to, but not entering, the count area. The nearest approach by off-road vehicles was one mile.
The table below lists the summary counts.
Though further research any analysis is needed, the drop in mourning dove and bobwhite quail counts could be significant. The detailed count data shows these numbers failing off each year.
Cultivated Land Summary
The cultivated land observation area is a five-acre section of cultivated land near the center of a 50-acre field.
The field is used to grow corn, wheat, soybeans, and clover, with the crop rotated annually. In the fifth year of the cycle, the field is left fallow.
The area is located two miles from the nearest paved road and one mile from the nearest residence. A storage barn is located at the southern border of the field.
The table below lists the summary counts.
Additional Notes
This project was initially scheduled to run for ten years, so we are currently in our last year. The committee needs to decide if it is worth the time and expense to continue the project. The landowners have experience that they would be happy to let us continue. Costs relating to the project is minimal and it does provide an opportunity to offer extra credit to students volunteering as counters.
A suggestion has been made by some committee members that we should increase the count frequency, counting on a quarterly schedule instead of an annual schedule. This would need to be coordinated with the owner of the cultivated field so that we do not interfere with planting or harvesting schedules.
Special Thanks
Once again, we would like to offer special thanks to:
We couldn't do this without you.
Merge all cells in the bottom row of the table below the "Wilderness Summary" heading into one cell.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the cells in the bottom row of the table below the "Wilderness Summary" which you want to merge.
2. Under Table Tools, on the Layout tab, in the Merge group, select Merge Cells.
OR
1. Select the cells in the bottom row of the table below the "Wilderness Summary" which you want to merge.
2. Right click and select Merge Cells.
References:
https://support.office.com/en-us/article/Merge-or-split-cells-in-a-table-8B458DEB-0FC5-4C8D-8D94-
2D4DA98193F8
NEW QUESTION 26
In the "Banking Fees" section, convert the tab-delimited text to a two-column table. Accept the default AutoFit behavior.
Answer:
Explanation:
Click the Insert tab and click Table in the Table section. Select Convert Text to Table from the drop-down menu.
On the Convert Text to Table dialog box, the Number of columns should already be set to 2 if you have only one tab between each item on each line. The Number of rows is automatically calculated.
Topic 5, City Power & Light
NEW QUESTION 27
In the ''Favorite dinosaurs'' section, in the blank paragraph at the end of the page, use the 3D Model feature to insert the Triceratops from the 3D objects folder.
Position the model in Line with Text.
Answer:
Explanation:
On the Insert tab, in the Illustrations group, click 3D Models > From a File.
Navigate to where your 3D object is, select it and click Insert. Once inserted and still selected, you will see some handles with which to manipulate the object.
These handles look like the usual ones that allow you to resize and rotate an object. However, if you hover your mouse roughly over the centre of the object, you should see the cursor change shape to indicate that you can rotate the model in 3D space. Like this:
Once you have rotated the model, the 3D rotate handle will appear in the centre of the object and using this will make it easier to rotate the object.
While the object is selected, you will see the 3D Model Tools contextual tab displayed in the ribbon.
NEW QUESTION 28
In the " Description" section, Insert a new placeholder citation with the name "Manufacturing1" at the end of the second paragraph after the heading.
Answer:
Explanation:
To add a citation placeholder in Word, place your cursor at the point in your document where you want to insert the citation placeholder. Then click the "References" tab in the Ribbon. Then click the "Insert Citation" drop-down button in the "Citations & Bibliography"
Topic 1, River Cruises
Margie's Travel
You' re invited to a preview of the best in river cruising.
The preview event will feature experienced traveler and guide Pascoline Overeem, who will share highlights of last year's successful tour and provide enficing previews of the trips she is planning for this year.
Ms, Overeem will discuss tips to helps you get the most out of your travel experience, including how to take memorable photos and create a blog to share your experiences, what to bring and how to pack, and the best ways to experience a new culture.
The event is open to everyone who has been a deposit to hold a reservation for the spring salling. There are still a few spaces remaining so additional guests also be included if space permits. Enjoy specially prepared sample foods to whet your oppefite for the delicious cuisine that you can expect to savor on your trip.
We hope you will join use for this fun and information event to learn about that exciting trip and get to know some of your travel componions before the trip even begins.
NEW QUESTION 29
In the " Description" section, use the 3D Models feature to insert the PillPack model from the 3D objects folder into the blank paragraph.
Position the model in Line with Text.
Answer:
Explanation:
On the Insert tab, in the Illustrations group, click 3D Models > From a File.
Navigate to where your 3D object is, select it and click Insert.
NEW QUESTION 30
SIMULATION
Project 2 of 7: Bakery Letter
Overview
As the marketing manager for Liberty's Delightful Sinful Bakery and Café, you want to inform local businesses that you will now be providing catering services.
December 31, 2018
CATERING SERVICES ARE NOW AVAILABLE
Dear Business Owner:
Liberty's Delightful Sinful Bakery and Café would like to inform you that beginning next month, we will be providing catering and delivery services in your area. We invite you to look over our lunch catering menu below, and contact us to schedule your next business meeting lunch.
The menu above is a small sample of the options we have available. Liberty's Delightful Sinful Bakery will impress you with excellent service and great food at an affordable price.
We look forward to hearing from you to cater your next meeting.
Sincerely,
Steve Lasker
Owner
Apply table style Grid Table 4 - Accent 1 to the table in the document.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the table, then the Table Tools will appear above.
2. Select the Grid Table 4 - Accent 1 style as desired under the Design tab in the Table Tools menu.
References:
https://support.office.com/en-us/article/Apply-table-styles-0F19E350-F9A1-4A9F-AFDB-46EE2BB8460C
NEW QUESTION 31
SIMULATION
Project 1 of 7: Observation
Overview
You are a member of the Barstow College Observation Project committee. You are preparing the initial summary report for this year's count, but have not received all of the data you need to complete the report.
Introduction
The multi-departmental Wildlife Observation Project has completed its wildlife population counts for this year.
The counts were made between May 5 and May 7 for both the wilderness and cultivated land areas. This is in line with the count periods for all previous years. The species used for the counts have been identified as common for the region (central Missouri) in which the counts were taken. (Author, 2009) As in previous years, five observation blinds were set up two weeks before the counts were to take place.
Counters worked eight-hour shifts providing 24-hour coverage of the count areas for two days. Weather for both observation days was clear and mild (varying between 50-70 degrees F).
The results presented here are summary total results only, which counts from five and ten years ago provided for comparison. Detailed observation results will be available as soon as they are completed. We estimate that they will be available some time in the next two weeks.
Wilderness Summary
The wilderness observation area is a five-acre section of unimproved forest land. The most common trees in the area are maple, red oak, cedar, sweet gum, and hickory. The area also includes a small spring. The area is not enclosed by a fence or other man-made barrier.
The area is located eight miles from the nearest paved road and twelve miles from the nearest residence. Off- road vehicles were used to bring counters close to, but not entering, the count area. The nearest approach by off-road vehicles was one mile.
The table below lists the summary counts.
Though further research any analysis is needed, the drop in mourning dove and bobwhite quail counts could be significant. The detailed count data shows these numbers failing off each year.
Cultivated Land Summary
The cultivated land observation area is a five-acre section of cultivated land near the center of a 50-acre field.
The field is used to grow corn, wheat, soybeans, and clover, with the crop rotated annually. In the fifth year of the cycle, the field is left fallow.
The area is located two miles from the nearest paved road and one mile from the nearest residence. A storage barn is located at the southern border of the field.
The table below lists the summary counts.
Additional Notes
This project was initially scheduled to run for ten years, so we are currently in our last year. The committee needs to decide if it is worth the time and expense to continue the project. The landowners have experience that they would be happy to let us continue. Costs relating to the project is minimal and it does provide an opportunity to offer extra credit to students volunteering as counters.
A suggestion has been made by some committee members that we should increase the count frequency, counting on a quarterly schedule instead of an annual schedule. This would need to be coordinated with the owner of the cultivated field so that we do not interfere with planting or harvesting schedules.
Special Thanks
Once again, we would like to offer special thanks to:
We couldn't do this without you.
Add a table with eight rows and four columns in the "Cultivated Land Summary" section, below the text "The table below lists the summary counts."
Answer:
Explanation:
See the explanation below.
Explanation:
1. Click below the text "The table below lists the summary counts." where the table should be inserted.
2. Select Table from the Insert tab.
3. Drag through the grid to set eight rows and four columns (4x8 Table) as desired OR
1. Click below the text "The table below lists the summary counts." where the table should be inserted.
2. Select Table from the Insert tab.
3. Select Insert Table from the options provided below and type four columns and eight rows in the appropriate boxes, then select OK.
References:
https://support.office.com/en-us/article/Insert-a-table-A138F745-73EF-4879-B99A-2F3D38BE612A
NEW QUESTION 32
SIMULATION
Project 3 of 7: Service
Overview
You are an administrative assistant for Fabrikam, Inc.'s Field Service division. You are preparing the monthly newsletter to be sent out to field service engineers.
Remember that mileage reimbursement claims must be submitted by the 15th of each month. Save the mileage form as a PDF file and email it to your regional supervisor.
Bonuses are Changing
New Depot Return Process
All offices have received the new tracking form for repair depot returns. Complete the following tasks when returning parts for repair:
Complete all fields in the Field Service section of the form.
Remove the top copy and file it in your office.
Securely attach the form to the part.
Package the part for shipment.
Ship to the home office and clearly label the box "For depot return".
All returns must be shipped to the home office to receive credit. The regional depots will close in two months and will not be accepting return shipments.
Vice President's Corner
NOTE TO SELF: If the VP doesn't provide content by Wednesday, delete this section and put in something generic about customer satisfaction.
Quarterly Results
NOTE TO SELF: This is a placeholder charter. Update the chart after the actual results are available on Monday.
Add a Grid cover page.
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select Cover Page, from the Pages group on the Insert tab.
2. Select the grid cover page from the gallery of options.
References:
https://www.bing.com/search?q=microsoft%20word%202016%20grid%20cover%
20page&qs=n&form=QBRE&sp=-1&pq=microsoft%20word%202016%20grid%20cover%20page&sc=1-
35&sk=&cvid=4E8A362581D144B1AE8D42A91AD951F3
NEW QUESTION 33
SIMULATION
Project 5 of 7: Housekeeping
Overview
You are helping to write training program modules for Contoso Suites. You are editing the second module for housekeeping associates.
Start of Shift
The first thing you should do when you start your shift is check your schedule. The shift supervisor will provide you with a printed schedule listing the rooms for which you are responsible, and a recommended order for cleaning the rooms. Unless an early cleaning is requested by the guest, check-out rooms are given priority so that we can prepare them for the next guests.
Use the inventory checklist attached to your cleaning cart to make sure that your cart is fully stocked before you begin your rounds.
Room Cleaning
When you are ready to clean a room, knock and announce yourself as "Housekeeping." Give the guest sufficient time to respond (10 to 15 seconds). If the guest does not respond, let yourself into the room and begin cleaning.
Start by cleaning the common room and sleeping areas. It is best to follow consistent steps when cleaning rooms. This will help to prevent you from missing anything. In the common room and sleeping area:
Pick up and dispose of any trash.
Empty trash cans.
If the guest has checked out, replace the sheets on each bed with fresh sheets.
Make the bed.
Leave a "Contoso Special Treat" on each pillow.
Dust all wooden furniture.
Clean the coffee station (if necessary) and restock coffee, cups, and condiment packs.
Vacuum the common room and sleeping areas.
Do not open the courtesy bar. Checking and restocking the courtesy bar is the shift supervisor's responsibility.
It is important that you give special attention to the restrooms. The most common guest complaint is about restroom cleanliness. We recommend a "top-down" cleaning method for restrooms:
Clean all mirrors.
Clean countertops and sinks.
If damp, wipe down the shower and shower curtain.
If necessary, replace toilet paper.
Replace used towels and wash cloths.
Pick up any trash and empty trash cans.
Sweep the restroom floor and mop if necessary.
Final Check
Make a final check of the room before leaving.
Are the lights turned off?
Are the TV and coffee station turned off?
Is all trash picked up and disposed of?
Is the restroom door closed?
Close the door firmly and make sure that it locks behind you. Text your supervisor with the room number.
End-of-Shift
When you are finished, dispose of all trash in the large receptacles. Drop all sheets, towels, and other lines into the laundry carts. Restock your cart so that it is ready for the next shift.
If you have more than 30 minutes left after you have completed your assigned rooms, contact your supervisor for additional assignments.
Add a Page Break immediately before the heading "Room Cleaning".
Answer:
Explanation:
See the explanation below.
Explanation:
1. Select the line before the heading "Room Cleaning".
2. Go to the Insert tab, and select Page Break.
OR
1. Select the line before the heading "Room Cleaning".
2. Press Ctrl+Enter.
References:
https://support.office.com/en-us/article/Insert-a-page-break-7613FF46-96E5-4E46-9491-40D7D410A043
NEW QUESTION 34
In the ''More dinosaurs facts'' section, change the list level for ''Velociraptor'' to Level 3.
Answer:
Explanation:
Place your cursor within the list item you wish to change to a different level.
Under the "Home" tab, locate the "Paragraph" group > Click the [Numbering] or [Bullets] icon.
Within the drop-down menu, click "Change List Level" > Click the level of organization you would like to apply to the selected list item.
NEW QUESTION 35
The owner of Margie's Travel has asked you to finish formatting an event flyer.
Add a 3 pt Dark Blue, Accent1 Box page border to the whole documents.
Answer:
Explanation:
Go to Design > Page Borders.
Make selections for how you want the border to look.
To adjust the distance between the border and the edge of the page, select Options. Make your changes and select OK.
Select OK.
NEW QUESTION 36
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MO-100 Braindumps Real Exam Updated on Nov 06, 2021 with 35 Questions: https://www.braindumpquiz.com/MO-100-exam-material.html