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MB-240 Exam Questions | Real MB-240 Practice Dumps
NEW QUESTION # 93
You install the Field Service Solution and set up incident types. You create a work order that uses a primary incident type.
Which three pieces of information are populated on the work order? Each correct answer presents part of the solution.
- A. products
- B. services
- C. service tasks
- D. priority
- E. price list
- F. actual duration
Answer: A,B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-work- order
NEW QUESTION # 94
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 95
You are configuring the schedule board so that dispatchers can:
1. see all resources on the schedule board at once, with no filtering based on resource type, internal and subcontractors.
2. quickly look at the board, and determine who is internal versus external.
You need to ensure dispatchers can see the resource type.
In which two places should you add the Resource Type field? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. To Resource Cell Template
- B. To Retrieve Resources Query
- C. To Resource Tooltips View
- D. To Resource Details View
Answer: A,B
NEW QUESTION # 96
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 97
Which two objects or roles are required to customize the Field Service mobile application? Each correct answer presents part of the solution.
- A. Package Deployer
- B. Resco Woodford
- C. Field Service project
- D. Field Service - Administrator
Answer: B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-the- mobile-app#step-2-import-the-field-service-mobile-project-template-into-the-woodford-solution
NEW QUESTION # 98
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Click View Hierarchy on the refrigerator customer asset record.
- B. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
- C. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- D. Add the compressor sub-components as customer asset records.
Answer: D
NEW QUESTION # 99
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
- A. By default, only the last 20 readings are displayed.
- B. The IoT devices are no longer registered.
- C. Microsoft Dynamics 365 is not connected to Azure.
- D. Only system admins can see historic data.
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
NEW QUESTION # 100
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Enter the quantity to transfer, then click transfer.
- B. Enter the part number from the drop down, then click to transfer.
- C. Select the source warehouse, then select the destination warehouse.
- D. Select the From warehouse location, then select the To warehouse location.
Answer: A,C
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory- transfer
NEW QUESTION # 101
Drag and Drop Question
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 102
Drag and Drop Question
Your organization wants to use the Field Service Mobile App for technicians in the field.
You need to install the solution, so it can be configured for mobile technicians.
What are the four steps you need to perform, in sequence, to ensure the mobile solution is ready for configuration and deployment? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/install-field- service#download-the-field-service-mobile-app-on-a-phone-or-tablet
NEW QUESTION # 103
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
- B. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- C. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
Answer: A
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work- orders
NEW QUESTION # 104
You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders. You need to be shown the most suitable resources, and manually book the one that matches the customer's requirements. What should you do?
- A. Schedule by using drag and drop on the Schedule Board.
- B. Schedule the using Resource Scheduling Optimization.
- C. Schedule by building a rule to automatically assign the customer-preferred resource.
- D. Schedule by using the Schedule Assistant.
Answer: A
NEW QUESTION # 105
All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.
Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
- A. Create a Delivery Charge Product Record. Set Field Service Product Type to Service.
- B. Add the Delivery Charge product to the delivery incident type. Set Quantity to 1
- C. Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.
- D. Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only
- E. Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.
Answer: A,B,D
NEW QUESTION # 106
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You define the Top-Level Asset with as many parent-child sub-assets as necessary, rolling up for viewing in a hierarchy.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 107
DRAG DROP
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 108
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
- A. Enter the quantity to transfer, then click transfer.
- B. Enter the part number from the drop down, then click to transfer.
- C. Select the source warehouse, then select the destination warehouse.
- D. Select the From warehouse location, then select the To warehouse location.
Answer: A,C
Explanation:
Section: Manage inventory and purchasing
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer
NEW QUESTION # 109
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
- A. Click View Hierarchy on the refrigerator customer asset record.
- B. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
- C. Add the compressor sub-components as customer asset records.
- D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: D
Explanation:
Section: Manage assets and agreements
Explanation/Reference:
NEW QUESTION # 110
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?
- A. Update the Starting Location to Organization Unit within Schedule Board Settings.
- B. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
- C. Update the filter on the Scheduler core tool tips view.
- D. Update the Load Default Filters on the Schedule Assistant.
Answer: C
Explanation:
https://learn.microsoft.com/en-us/dynamics365/field-service/universal-resource-scheduling-for- field-service
NEW QUESTION # 111
You are implementing Dynamics 365 for Field Service.Your customer needs to understand how they can schedule the closest possible resource to a work order. Therequirement further specifies it could be start of day from the company's siteor during the middle of the dayfrom an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is foundwhen using the schedule assistant.
What should you suggest?
- A. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
- B. Update the filter on the Scheduler core tool tips view.
- C. Update the Starting Location to Organization Unit within Schedule Board Settings.
- D. Update the Load Default Filters on the Schedule Assistant.
Answer: C
NEW QUESTION # 112
You are deploying the Microsoft Dynamics 365 Field Service mobile app at your organization.
You are in the process of creating push notifications for the mobile app, and you have the following requirement:
When a field service technician is assigned an emergency priority work order, the technician should be immediately notified on their mobile phone.
What should you do?
- A. Create a notification Power Automate flow using an instant flow. The condition within the flow should look at the Bookable Resource Booking entity where the out-of-the-box priority field has a value of Emergency priority.
- B. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at the Work Order entity where the out-of-the-box priority field has a value of Emergency priority.
- C. Create a notification Power Automate flow using an automated flow. The condition within the flow should look at the Resource Requirement entity where the out-of-the-box priority field has a value of Emergency priority.
- D. Create a notification Power Automate flow using a scheduled flow. The condition within the flow should look at Bookable Resource Bookings where the out-of-the-box priority field has a value of Emergency priority.
Answer: C
NEW QUESTION # 113
You need to create a purchase order for a thermal overload cooling fan for a refrigeration unit on the shop floor.
After creating a purchase order, what are the five steps, in sequence, for completing the order and receivingthe products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 114
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Product
- B. Inventory
- C. Non Inventory
- D. Service
Answer: B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/configure-set-up-customer-assets Only products where Field Service Product Type is set to Inventory or Non-inventory can be added to work orders. Only those products can be automatically converted to customer assets. However, when manually creating a customer asset, you can add all products.
NEW QUESTION # 115
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.
Answer:
Explanation:
1 - Create an RMA.
2 - Add RMA products.
3 - Create an RMA Receipt, indicating the product(s) received.
NEW QUESTION # 116
You are configuring work orders for technicians to complete the onsite service.
When a work order is completed, the customer needs to receive an invoice for the labor charge time spent by the technician to complete the service.
Which option should the technician use to enter their time spent?
- A. Work Order Service Task Type
- B. Work Order Service
- C. Work Order Incident Type
- D. Field Service Product Type as Non-Inventory
Answer: B
NEW QUESTION # 117
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