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Salesforce CRT-101 exam is a certification preparation exam designed for individuals who aspire to become Salesforce Administrators. CRT-101 exam evaluates the candidate's knowledge of various Salesforce concepts, including administration, security and access, data management, and analytics. CRT-101 exam is a prerequisite for the Salesforce Administrator certification, which is widely recognized in the industry and has high demand.
NEW QUESTION # 49
Sales reps at AW Computing need assistance from product managers when selling certain products.
Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?
- A. Enable sales teams and allow users to add the product manager
- B. Enable account teams and allow users to add the product manager
- C. Notify the product manager using opportunity update reminders
- D. Use similar opportunities to show opportunities related to the product manager
Answer: A
NEW QUESTION # 50
The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.
What should the administrator do to identify why the user Is unable to log in?
- A. Review the login history for the user.
- B. Reset the security token for the profile.
- C. Check the attempted logins by running the setup audit trail.
- D. Pull the password history to ensure the password policy was followed.
Answer: A
Explanation:
To identify why a user is unable to log in to Salesforce, the administrator should review the login history for the user. The login history shows the date and time of each login attempt, the source IP address, the browser and platform used, the login type (such as username and password or single sign-on), and the status (such as success or failure). The login history can help troubleshoot common login issues such as incorrect username or password, invalid security token, IP restrictions, or login hours violations. Checking the attempted logins by running the setup audit trail, pulling the password history, or resetting the security token for the profile will not help identify why a user is unable to log in. Reference: https://help.salesforce.com/s/articleView?id=sf.monitoring_login_history.htm&type=5
NEW QUESTION # 51
How many Custom Summary Formulas can you have per report?
- A. 0
- B. 1
- C. 2
- D. 3
- E. 4
- F. 5
Answer: D
NEW QUESTION # 52
Universal Container wants to prevent its service team from accessing deal records. While
service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
- A. Record setting and search index
- B. App permissions and search terms
- C. Page layouts and field- level security
- D. Permissions and tab visibility
Answer: C
NEW QUESTION # 53
Can a delegated approver revoke a previously approved process?
- A. No, once the request is approved only administrator can revoke the approval process
- B. Yes
Answer: B
NEW QUESTION # 54
Roll-up summary and formula fields are always read-only on detail pages.
- A. True
- B. False
Answer: A
NEW QUESTION # 55
An Administrator supporting global team of salesforce users has been asked to configure the
company settings
Which two options should the administrator configure?
Choose 2 Answers
- A. Currency Local
- B. Default Language
- C. Password Policy
- D. Login Hours
Answer: A,B
NEW QUESTION # 56
The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?
- A. No, because auto-number is a standard field
- B. Yes
- C. No, only multi select picklist can be custom created
- D. No, only 1 custom field can be created per object
Answer: B
NEW QUESTION # 57
Here are the salesforce.com definitions of a Lead, Account, Contact, & Opportunity. Which one is the definition for an opportunity?
- A. Any individual or influencer associated with an account that you want to track in Salesforce. The Icon is a business card.
- B. Any potential revenue-generating event ("sales deal" ) that you want to track in Salesforce. The Icon is a Coin.
- C. An organization, individual or company involved with your business such as customers, competitors and partners that you wish to track in Salesforce. The Icon is a file folder.
- D. Any person, organization or company that may be interested in your products and services, not yet customers. The Icon is a green Star Man.
Answer: B
NEW QUESTION # 58
Northern Trail Outfitters has a custom quick action on Account that creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?
- A. Modify compact Case page layout to include the action.
- B. Include the action in the Salesforce Mobile Navigation menu.
- C. Create a custom Lightning App with the action.
- D. Add the Salesforce Mobile and Lightning Experience action to the page layout.
Answer: D
Explanation:
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
NEW QUESTION # 59
An administrator at Universal Containers needs a simple way to trigger an alert to the director of
sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?
- A. Key Deals component on the homepage
- B. Enable Opportunity Update Reminders
- C. Opportunity warning in Kanban View.
- D. Set up Big Deal Alerts for the amount.
Answer: D
NEW QUESTION # 60
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
- A. Use the contains operator and {!$GlobalConstant.False} as the value.
- B. Use the equals operator and "High Value Customer" as the value.
- C. Use the equals operator and {!$GlobalConstant.True} as the value.
- D. Use the contains operator and "High Value Customer" as the value
Answer: C
Explanation:
The equals operator is an operator that compares two values and returns true if they are equal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria. The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and {!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator "High Value Customer" as value contains operator {!$GlobalConstant.False} as value contains operator "High Value Customer" as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. Reference: https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_decision.htm&type=5
NEW QUESTION # 61
AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant.
What should the administrator configure to make it easier for teams to collaborate with the same customer?
- A. Enable and configure standard opportunity teams with splits.
- B. Propose the users manually share all their accounts with their teammates.
- C. Create a queue for each team and assign account ownership to the queue.
- D. Enable account teams and show the users how to set up a default account team.
Answer: D
Explanation:
Account teams are groups of users who work together on an account. You can enable account teams in Setup and assign team roles and access levels for each team member. Users can set up a default account team that is automatically added to any account that they own or create. This makes it easier for teams to collaborate with the same customer without manually sharing each account. Reference: https://help.salesforce.com/s/articleView?id=sf.accountteam.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.accountteam_default.htm&type=5
NEW QUESTION # 62
Is possible to view a forecast based on all of the following EXCEPT:
- A. Territory
- B. Date Range
- C. Sales Team
- D. Product Family
Answer: C
NEW QUESTION # 63
When are Formula Fields recalculated?
- A. Calculated automatically
- B. After Edits / Save
- C. Nightly
- D. Every 15 Minutes
Answer: A
NEW QUESTION # 64
You can map a custom lead field to only one of the following objects at a single instance (check all that apply)?
- A. Contacts
- B. Account
- C. Opportunities
- D. Cases
Answer: A,B,C
NEW QUESTION # 65
Partner portal and customer portal users aren't required to activate computers to log in.
- A. True
- B. False
Answer: A
NEW QUESTION # 66
Name one place where inline Editing is not currently possible. (Choose 2 answers)
- A. List Views
- B. Edit Page
- C. All of the above
- D. Related Lists
Answer: B,D
NEW QUESTION # 67
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