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Last Updated: Sep 10, 2026

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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Features and Services- Unified communications services
  • 1. Mobility and remote access
    • 2. Presence and collaboration features
      - Telephony features
      • 1. Call routing and handling
        • 2. Voicemail and messaging services
          Topic 2: System Installation and Configuration- Initial system setup
          • 1. System provisioning basics
            • 2. User and extension configuration
              - Network and connectivity configuration
              • 1. VoIP integration fundamentals
                • 2. IP addressing and SIP trunk basics
                  Topic 3: Maintenance and Troubleshooting- Fault resolution
                  • 1. Troubleshooting methodology
                    • 2. Common system issues
                      - System monitoring
                      • 1. Performance monitoring concepts
                        • 2. Basic diagnostics tools
                          Topic 4: SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
                          • 1. SME architecture and deployment models
                            • 2. IP Office / SME solution positioning

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              Question #1

                              A customer has requested that a plan be implemented to give their two sites complete resiliency.
                              Which option will accomplish this?

                              • A. VoiceMail Pro with a backup server
                              • B. IP 500v2 with redundant processor
                              • C. IP Phones with backup call server
                              • D. IP Office Resiliency License
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #2

                              For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)

                              • A. Set SMDR.
                              • B. Set IP address of call accounting software.
                              • C. Set CDR.
                              • D. Install Delta Server.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,B  🗳️

                              Question #3

                              Which item must be completed for an IP Office user to be counted in CCR as an agent?

                              • A. CCR Agent Must be checked on the user's Supervisor tab.
                              • B. User must be a member of a hunt group.
                              • C. force Account Code must be checked on the user's Supervisor tab.
                              • D. User must be defined as an agent in one-X Portal.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

                              Question #4

                              An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. What must be added to the IP Office to make this work?

                              • A. VCM32
                              • B. ATM16 Expansion Module
                              • C. PR124/PR130 or PRI-U Expansion Card
                              • D. PRI-UNI Expansion Card
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

                              Question #5

                              Click the Exhibit button.

                              A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

                              • A. All cards may not be seated correctly.
                              • B. Embedded Voicemail is not running properly.
                              • C. You need to buy additional licenses
                              • D. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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