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Last Updated: Sep 07, 2026
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Avaya 7004.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Diagnostics | 20% | - Call processing issues - Network and signaling problems - Fault isolation methodology |
| Topic 2: Configuration & Feature Management | 25% | - User and station administration - Feature activation and management - Dial plan and routing configuration |
| Topic 3: System Maintenance & Operations | 25% | - System monitoring and performance management - Backup and recovery procedures - Software upgrades and patching |
| Topic 4: Security & System Integrity | 10% | - Access control and user rights - Security best practices |
| Topic 5: System Architecture & Overview | 20% | - CS1000 platform components - Avaya Aura integration - Hardware and software versions |
Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:
You have just created 10 new 1140E IP DeskPhone for your customer using Element Manager. Using accessing Subscriber Manger to assign the users to those newly created telephones, you notice that the telephones do not appear in Subscribe Manager database.
Which Subscriber Manager synchronization mechanism updates the Subscribe Manger database with the Communication Server 1000 Element Manger database?
- A. Synchronize Accounts
- B. Synchronize Locations
- C. Synchronize Subscribers
- D. Synchronize Job
Correct Answer: A 🗳️
Click the Exhibit button.
A customer requires that Distinctive Ringing on a route be allowed.
Which programming within the Customer Data Block (LD 15) indicates the number of times the call receive a distinctive ring before redirection?
- A. DFN0, DFN1, and DFN2
- B. RNGO, RNG1, RNG2
- C. CRTO, CRT1, and CRT2
- D. FNA0, FNA1, and FNA2
Correct Answer: A 🗳️
Click the Exhibit button.
Given a customer's Coordinating Dialing Plan shown in the exhibit, if a Station user at CDP Switch #2 dials 327-3249, which route list used and where will the call terminate?
- A. Route List 10 will be utilized and the call will terminate at CDP Switch #3
- B. Route List 5 will be utilized and the call will terminate at CDP Switch #2
- C. Route List 2 will be utilized and the call will terminate at CDP Switch #2
- D. Route List 1 will be utilized and the call will terminate at CDP Switch #3
Correct Answer: C 🗳️
What new prompt is added to an IP set configuration to allow for assigning a set for Zone Based Doling?
- A. the ZBO prompt
- B. the ZONE prompt
- C. the NUMZONE prompt
- D. the DIALPLAN prompt
Correct Answer: C 🗳️
Click the Exhibit button.
A customer has asked if the Communication Server 1000 RIs. 7 x system can route anyone that dial an unassigned number in the customer's DID range to the Attendant.
In reviewing the current configuration as shown in the exhibit, what do you conclude?
(Choose two)
- A. only internal station users are routing to the Attendant
- B. internal station users and non tie line users are routing to the Attendant
- C. all caller types are receiving an overflow tone
- D. NET_DATA Attendant and tie trunk users are receiving an overflow tone
Correct Answer: B 🗳️
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