Last Updated: Nov 04, 2026
No. of Questions: 70 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Service Fundamentals Exam |
| Exam Number: | SVC-19A |
| Available Languages: | English |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) 2019 |
| Exam Format: | Computer-based Exam, Multiple Choice |
| Real Exam Qty: | 70 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Pearson VUE online-proctored exam or authorized Pearson VUE testing center. |
| Pre Condition: | Typically required as a foundational exam for Apple Certified Macintosh Technician (ACMT) certification path. |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/apple.html |
| Section | Objectives |
|---|---|
| Safety and ESD Procedures | - Workplace safety
|
| Troubleshooting Methodology | - Issue isolation and diagnosis
|
| Customer Experience and Communication | - Customer interaction best practices
|
| Apple Products and Technologies | - Apple ecosystem fundamentals
|
| Apple Service Processes | - Repair and replacement procedures
|
The Apple Service Fundamentals Exam (SVC-19A日本語版) blueprint is organized into these principal domains:
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Apple specifies the following prerequisites for the Apple Service Fundamentals Exam (SVC-19A日本語版): Typically required as a foundational exam for Apple Certified Macintosh Technician (ACMT) certification path..
Verify the details on the official certification page before registering.
Documented and honored. If you fail the corresponding exam within 60 days of purchase, send a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date; verified claims are refunded in full within seven days. Exclusions: exams taken within three days of purchase, candidate names that differ from the payer, and free or expired products. If you have another exam in mind, you can instead exchange your product for two others of equal value at no charge.
以下の情報を参照して、右側の質問に答えてください。
LucilleはAppleデバイスに問題があり、技術者のBaronが彼女を支援するAppleサービスプロバイダーに持ち込みます。彼女のデバイスの技術的側面に関する多くの知識がなければ、ルシールは漠然とバロンに問題を説明します。
次のスキルのうちどれが、バロンがルシールが説明した問題を理解したことを確認するのに役立ちますか?
Correct Answer: D 🗳️
エリザベスは、彼女のiMacを使って電話に出たくない。 macOSのどこでエリザベスはiPhoneセルラーコールをオフにできますか?
Correct Answer: D 🗳️
活発に膨張する組み込みバッテリーについて正しいものは次のうちどれですか?
Correct Answer: A 🗳️
顧客の発言を単純に繰り返すことなく、顧客の懸念を要約したものは次のうちどれですか?
Correct Answer: C 🗳️
以下の情報を参照して、右側の質問に答えてください。
レイチェルは3年前のMacBook Proの修理を始めています。
デバイスを開いた後、彼女はバッテリーを使用してトップケースアセンブリを視覚的に検査するのに時間がかかります。
組み込みバッテリーの検査中に、レイチェルは次の問題のどれを探すべきですか? (2つ選択してください。)
Correct Answer: C,E 🗳️
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