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Last Updated: Nov 04, 2026

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Apple SVC-19A日本語 Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Service Fundamentals Exam
Exam Number:SVC-19A
Available Languages:English
Related Certifications:Apple Certified Macintosh Technician (ACMT) 2019
Exam Format:Computer-based Exam, Multiple Choice
Real Exam Qty:70
Sample Questions: DOWNLOAD DEMO
Exam Way:Pearson VUE online-proctored exam or authorized Pearson VUE testing center.
Pre Condition:Typically required as a foundational exam for Apple Certified Macintosh Technician (ACMT) certification path.
Official Syllabus URL:https://www.pearsonvue.com/us/en/apple.html

Apple SVC-19A日本語 Exam Syllabus Topics:

SectionObjectives
Safety and ESD Procedures- Workplace safety
  • 1. Electrostatic discharge precautions
  • 2. Hazard identification
  • 3. Lithium-ion battery safety
  • 4. Battery handling and disposal
Troubleshooting Methodology- Issue isolation and diagnosis
  • 1. Software troubleshooting
  • 2. Environmental and user-related issues
  • 3. Root cause identification
  • 4. Hardware troubleshooting
Customer Experience and Communication- Customer interaction best practices
  • 1. Professional communication
  • 2. Gathering customer information
  • 3. Managing customer expectations
  • 4. Service process workflow
Apple Products and Technologies- Apple ecosystem fundamentals
  • 1. Apple services and features
  • 2. Apple hardware identification
  • 3. macOS fundamentals
  • 4. iOS and iPadOS fundamentals
Apple Service Processes- Repair and replacement procedures
  • 1. Repair verification
  • 2. Repair documentation
  • 3. Warranty and service policies
  • 4. Service part handling

Practical Answers for Apple Service Fundamentals Exam (SVC-19A日本語版) Candidates

The Apple Service Fundamentals Exam (SVC-19A日本語版) blueprint is organized into these principal domains:

  • Apple Products and Technologies
  • Customer Experience and Communication
  • Apple Service Processes

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Apple specifies the following prerequisites for the Apple Service Fundamentals Exam (SVC-19A日本語版): Typically required as a foundational exam for Apple Certified Macintosh Technician (ACMT) certification path..

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Apple Service Fundamentals Exam (SVC-19A日本語版) Sample Questions:

Question #1

以下の情報を参照して、右側の質問に答えてください。
LucilleはAppleデバイスに問題があり、技術者のBaronが彼女を支援するAppleサービスプロバイダーに持ち込みます。彼女のデバイスの技術的側面に関する多くの知識がなければ、ルシールは漠然とバロンに問題を説明します。
次のスキルのうちどれが、バロンがルシールが説明した問題を理解したことを確認するのに役立ちますか?

  • A. 評価
  • B. 模倣
  • C. 聞く
  • D. 反射
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

エリザベスは、彼女のiMacを使って電話に出たくない。 macOSのどこでエリザベスはiPhoneセルラーコールをオフにできますか?

  • A. メッセージ設定でiPhoneのセルラー通話をオフにします。
  • B. iCloud設定でiPhoneセルラーコールをオフにします。
  • C. システム環境設定でiPhoneセルラーコールをオフにします。
  • D. FaceTime環境設定でiPhoneセルラーコールをオフにします。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

活発に膨張する組み込みバッテリーについて正しいものは次のうちどれですか?

  • A. 活発に膨張するバッテリーは、ガスを破裂させ放出する可能性が高くなります。
  • B. 活発に膨張するバッテリーが熱暴走につながる可能性は低い。
  • C. バッテリーの活発な膨張は、バッテリー内の大量の液体が原因である可能性があります。
  • D. 活発に膨張するバッテリーは、安全上の懸念とはみなされません。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

顧客の発言を単純に繰り返すことなく、顧客の懸念を要約したものは次のうちどれですか?

  • A. listening
  • B. evaluating
  • C. reflecting
  • D. parroting
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

以下の情報を参照して、右側の質問に答えてください。
レイチェルは3年前のMacBook Proの修理を始めています。
デバイスを開いた後、彼女はバッテリーを使用してトップケースアセンブリを視覚的に検査するのに時間がかかります。
組み込みバッテリーの検査中に、レイチェルは次の問題のどれを探すべきですか? (2つ選択してください。)

  • A. バッテリーは正しい色です
  • B. バッテリーファームウェアの更新
  • C. ドットインプリント
  • D. バッテリー準拠の配送ラベル
  • E. スクラッチ
Reveal Solution  Discussion  0

Correct Answer: C,E  🗳️

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