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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Exam Price: | USD 68-70 (varies by training provider) |
| Real Exam Qty: | 160 |
| Exam Format: | Multiple Choice (written exam), Single/Multiple response questions |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Recommended Training: | Nokia Learning Services (SDM / Network Services Training Portal) |
| Exam Registration: | Nokia Learning Services Exam Registration |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based written exam delivered via Pearson VUE / Nokia Learning Services platform (online or test center depending on region) |
| Pre Condition: | No strict formal prerequisites publicly specified; foundational networking knowledge is recommended. |
| Official Syllabus URL: | https://www.nokia.com/networks/training/ |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Service Assurance and Monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question #1
Which BEST describes those people most suitable for Mentoring and Coaching NSN's Managers of outsourced service deliveries?
- A. People that have managed outsourced service deliveries for 5 years or more.
- B. People with relevant experience and up-to-date knowledge of business practices for outsourced service delivery.
- C. People who can communicate effectively and convincingly.
- D. People that are expert in the Operations Model and it's workings.
Correct Answer: B 🗳️
Question #2
What are the top 4 ingredients of risk analysis with respect to a subcontractor agreement
- A. - Payment terms
-Ability to scale resources and skills
-Liability and insurance
-
Compliance with SLA's and KPI's - B. - Payment terms
-Ability to scale resources and skills
-Adherence to quality
-
Compliance with SLA's and KPI's - C. - Payment terms
-Scope of work
-Liability and insurance
-
Compliance with SLA's and KPI's - D. - Payment terms
-Scope of Work
-Adherence to quality
-Compliance with SLA's and KPI's
Correct Answer: C 🗳️
Question #3
Which statements BEST describes how NwOps Solutions are put together?
- A. NwOps solutions must be part of a larger deal.
- B. It is mandatory that NwOps solutions must include shared delivery.
- C. NwOps solutions cannot deviate from the Operations Model.
- D. NwOps solutions must cater for the end-end business model of an individual Operator.
Correct Answer: D 🗳️
Question #4
When delivering Network Operations services to an operator which statements BEST describes the purpose of the Network Operations Service Level Agreement with them?
- A. The SLA is contractual requirement for the service delivery and details the measurements concerning the responsiveness of the Network Operations organisation.
- B. The SLA defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
- C. The SLA is a legal requirement of the contract to measure performance.
- D. The SLA is in place to ensure the Key Performance Indicators measuring the Network Quality are measured and managed.
Correct Answer: B 🗳️
Question #5
Which statements correctly describes Third Party Management?
- A. Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
- B. Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
- C. Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
- D. Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
Correct Answer: D 🗳️
By Merlin
