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Pegasystems PEGACPDC23V1 Exam Overview:
| Certification Vendor: | Pegasystems |
| Exam Name: | Certified Pega Decisioning Consultant 23 |
| Exam Number: | PEGACPDC23V1 |
| Passing Score: | 70% |
| Exam Format: | Multiple-choice, Multiple-response, Scenario-based, Drag-and-drop |
| Available Languages: | English |
| Certificate Validity Period: | Valid indefinitely (no expiration) |
| Exam Price: | $175–$190 USD (excluding taxes) |
| Related Certifications: | Pega Certified System Architect (CSA) Pega Certified Senior System Architect (CSSA) |
| Real Exam Qty: | 60 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Pega Academy Customer Decision Hub Learning Path Pega Decisioning Foundation Course |
| Exam Registration: | Pearson VUE Registration Pega Academy Exam Page |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Pega CSA certification, basic knowledge of Pega Customer Decision Hub, and hands-on decisioning experience |
| Official Syllabus URL: | https://academy.pega.com/exam/certified-pega-decisioning-consultant |
Pegasystems PEGACPDC23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Omnichannel Delivery | 10% | - Email and web channel integration - Third-party distributor sharing - Real-time containers |
| Topic 2: Next-Best-Action Concepts | 10% | - Define starting population - 1:1 customer engagement fundamentals - Always-on outbound essentials - Customer Decision Hub overview |
| Topic 3: Contact Policies and Volume Constraints | 13% | - Set contact frequency limits - Manage outbound volume caps - Control action overexposure |
| Topic 4: Decision Strategies | 25% | - Integrate predictive models - Implement eligibility and segmentation rules - Simulate and optimize outcomes - Build and test decision strategies |
| Topic 5: Business Agility & Change Management | 10% | - Governance and deployment - Monitor performance and tuning - Iterative updates to decision logic |
| Topic 6: Actions and Treatments | 12% | - Configure web and outbound offers - Design treatment strategies - Define and manage customer actions |
| Topic 7: Engagement Policies | 12% | - Create engagement strategies - Define customer engagement rules - Manage customer journeys |
| Topic 8: AI and Arbitration | 8% | - Action arbitration logic - AI-driven prioritization - Apply business levers |
By Evan
