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PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
EXIN ITILSC-OSA日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Certificate Validity Period: | 3 years |
| Passing Score: | 70% (28/40 points) |
| Real Exam Qty: | 8 scenario-based, gradient-scored |
| Exam Format: | Scenario-based multiple-choice, Closed-book, Gradient scoring |
| Exam Price: | 399 USD |
| Related Certifications: | ITIL Intermediate Capability Stream ITIL Expert ITIL V3 Foundation |
| Exam Duration: | 90 (120 for non-native language) |
| Available Languages: | Brazilian Portuguese, Danish, Japanese, German, French, English, Spanish (Latin America) |
| Recommended Training: | EXIN Accredited Training Providers AXELOS Official Syllabus |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-service-capability-operational-support-and-analysis-itilsc-osa |
The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Problem Management | 15% | - Known errors and workarounds - Root cause analysis techniques - Proactive and reactive activities |
| Topic 2: Incident Management | 20% | - Interfaces and KPIs - Objectives and scope - Process flow and activities - Prioritization and escalation |
| Topic 3: Service Desk and Technical/Application/IT Operations Management | 10% | - Application management practices - IT operations control and facilities management - Service desk functions and structure - Technical management activities |
| Topic 4: Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Topic 5: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 6: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Service Operation lifecycle context - Business value and optimization |
| Topic 7: Event Management | 15% | - Purpose, scope, principles - Activities and processes - Metrics and interfaces |
| Topic 8: Request Fulfillment | 10% | - Purpose and scope - Process and activities - Request models and automation |
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