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EXIN ITIL-F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITIL-F / EX0-105 |
| Exam Price: | ~$250–$383 USD (varies by region) |
| Certificate Validity Period: | Lifetime |
| Available Languages: | Dutch, Arabic, German, English, Spanish, Portuguese, Chinese, French, Japanese |
| Related Certifications: | ITIL 4 Strategic Leader ITIL Expert ITIL 4 Managing Professional |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26/40) |
| Real Exam Qty: | 40 |
| Exam Format: | Closed book, Multiple choice |
| Recommended Training: | EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITIL-F Sample Questions |
| Exam Way: | Online proctored (EXIN Anywhere) or onsite at authorized test centers |
| Pre Condition: | No mandatory prerequisites; accredited training recommended but not required |
| Official Syllabus URL: | https://www.exin.com/itil-foundation/ |
EXIN ITIL-F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Start where you are - Optimize and automate |
| Service Value Chain | 15% | - Design and transition - Improve - Plan - Deliver and support - Engage - Obtain/build |
| Service Management Practices | 15% | - Problem management - Service desk - Change enablement - Service request management - Incident management |
| Key Concepts of Service Management | 10% | - Service relationships: provider, consumer, sponsor, user - Value, services, utility, warranty, outcomes, costs, risks |
| ITIL Service Value System (SVS) | 15% | - Overview and purpose of SVS - Governance |
| General Management Practices | 15% | - Relationship management - Information security management - Continual improvement - Service level management - Supplier management |
| Four Dimensions of Service Management | 15% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
EXIN ITIL Foundation Sample Questions:
Question 1
Which role is responsible for carrying out the activities of a process?
A. Process owner
B. Process practitioner
C. Change manager
D. Service manager
Question 2
When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
Question 3
What BEST describes the value of service strategy to the business?
A. It provides quick and effective access to standard services
B. It supports the creation of a portfolio of quantified services
C. It reduces the effort spent on managing test and pilot environments
D. It improves the control of service assets and configurations
Question 4
Which process is responsible for discussing reports with customers showing whether services have met their targets?
A. Service level management
B. Availability management
C. Change management
D. Continual service improvement
Question 5
Which of the following is the best definition of service management?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A complete set of all the documentation required to deliver world class services to customers
C. An internationally recognized methodology to provide valuable services to customers
D. The ability to keep services highly available to meet the business needs
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
By Joanna
