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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

A) Service catalogue management
B) Change management
C) Financial management for IT services
D) IT service continuity management

2. Which one of the following is a correct definition of a supplier category?

A) Commodity - for significant partnering relationships that involve senior managers
B) Strategic - for suppliers of operational products or services
C) Operational - for suppliers providing low value and/or readily available products and services
D) Tactical - for relationships involving significant commercial activity and business interaction

3. Who is responsible for defining metrics for change management?

A) The change advisory board (CAB)
B) The service owner
C) The continual service improvement manager
D) The change management process owner

4. What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A) An alert
B) An emergency change
C) A request for change
D) An emergency event

5. Which is an objective of the service design lifecycle stage?

A) To embed continual service improvement (CSI) in all service design activities
B) To ensure that all service design activities use the minimum amount of resources
C) To monitor service level targets as agreed in service level agreements
D) To create and maintain a portfolio of quantified services

Solutions: