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ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
|---|---|
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Passing Score: | 65% (26/40) |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Related Certifications: | ITIL Practitioner ITIL Strategic Leader ITIL 4 Foundation ITIL Managing Professional |
| Exam Format: | Closed book, One correct answer per question, Multiple choice |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Real Exam Qty: | 40 multiple-choice questions |
| Available Languages: | Other languages may be available depending on test provider, English |
| Exam Duration: | 60 minutes |
| Recommended Training: | ITIL Official Training (Axelos / PeopleCert Accredited) PeopleCert Training Courses |
| Exam Registration: | PeopleCert ITIL Exams BCS Certification Portal |
| Sample Questions: | ISEB ISEB-ITILF Sample Questions |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Lifecycle | - Continual Service Improvement (CSI) - Service Operation - Service Design - Service Strategy - Service Transition |
| Topic 2: Key ITIL Processes and Functions | - Configuration Management (CMDB concepts) - Change Management - Incident and Problem Management - Service Desk function |
| Topic 3: Service Management Concepts | - Definition of service and value creation - Stakeholders and service relationships |
| Topic 4: Core Principles and Terminology | - Service value system overview - Basic ITIL terminology and concepts |
ISEB The Foundation Examination - ITIL® Sample Questions:
Which process would be used to compare the value that newer services have offered over those they have replaced?
- A. Service catalogue management
- B. Service portfolio management
- C. Availability management
- D. Capacity management
Correct Answer: B 🗳️
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- A. Regulators
- B. Stakeholders
- C. Accreditors
- D. Employers
Correct Answer: B 🗳️
Which one of the following includes four stages called Plan, Do, Check and Act?
- A. The seven-step improvement process
- B. The Deming Cycle
- C. The service lifecycle
- D. The continual service improvement approach
Correct Answer: B 🗳️
Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created
- A. 3 only
- B. 2 only
- C. All of the above
- D. 1 only
Correct Answer: C 🗳️
Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?
- A. The service level management
- B. The supplier management
- C. The service catalogue management
- D. The IT service continuity management
Correct Answer: B 🗳️
By Tyler
