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HP HP2-N31 Exam Overview:
| Certification Vendor: | HP (Hewlett-Packard) |
|---|---|
| Exam Name: | Selling HP BSM Solutions |
| Exam Number: | HP2-N31 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 40-45 |
| Exam Price: | USD $120-$150 (approximate) |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 75 minutes |
| Related Certifications: | HP Sales Certified Portfolio |
| Exam Format: | Scenario-based, Multiple Choice |
| Recommended Training: | HP Official Sales Training for BSM Solutions |
| Exam Registration: | Pearson VUE Registration HPE Certification Portal |
| Sample Questions: | HP HP2-N31 Sample Questions |
| Exam Way: | Online proctored or Onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended experience in IT sales or BSM concepts |
| Official Syllabus URL: | https://certification-learning.hpe.com/ |
HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP BSM Overview and Value Proposition | 25% | - Competitive differentiators - Value propositions for IT executives and stakeholders - HP BSM architecture and components - Business Service Management concepts |
| Topic 2: Selling and Qualification Process | 20% | - Positioning and closing strategies - Discovery and qualification questions - Identifying opportunities and customer personas |
| Topic 3: Customer Challenges and Solution Alignment | 25% | - Mapping challenges to BSM capabilities - ROI and business benefit communication - Business and IT operational challenges |
| Topic 4: BSM Solution Areas | 30% | - Network Management - Service Intelligence and Analytics - Systems and Infrastructure Management - Operations Bridge and integration - Application Performance Management |
HP Selling HP BSM Solutions Sample Questions:
Question #1
Which customer challenge does BSM Network Management most specifically address?
- A. need to reduce mean time to repair (MTTR) for network outages (to prevent too much time spent troubleshooting)
- B. inability to detect the root-cause of an application problem
- C. need to develop a multi-screen monitoring view of the cross-domain infrastructure
- D. inability to provide a holistic and crool;ss-domain view of their entire IT infrastructure
Correct Answer: A 🗳️
Question #2
Which HP value statement will best resonate with the personas involved in application performance management?
- A. Our performance management solution guarantees an error free, heterogeneous application that spans network silos.
- B. Our performance management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
- C. Our performance management solution optimizes and consolidates tools with the ability to manage most complex heterogeneous environments from a single solution.
- D. Our performance management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
Correct Answer: B 🗳️
Question #3
What is the most correct value proposition for HP Software's BSM Network Management Solution?
- A. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improve operations through greater system visibility, and lower costs due to improved efficiency.
- B. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- C. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- D. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
Correct Answer: A 🗳️
Question #4
Which discovery question would you ask to an IT executive to uncover a potential Application Performance Management pain point?
- A. Do you have the ability to integrate fault, availability, performance, and configuration management?
- B. What percentage of your IT budget goes toward managing the infrastructure versus innovation?
- C. Have you experienced customer satisfaction issues for accessing your applications?
- D. How often do you update application revisions across your network?
Correct Answer: C 🗳️
Question #5
What is the BSM technology that supports Universal Event Correlation, consolidating all IT events into one place?
- A. Automated Service Ticketing System (ASTS)
- B. Testing as a Service (TaaS)
- C. Diagnostics Heads-up Display (DHUD)
- D. Run-time Service Model (RTSM)
Correct Answer: D 🗳️
By Julia
