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Understanding technical and functional aspects of Administering the CIC System
The following will be discussed in Genesys GEO-807 exam dumps:
- Identify the components of the Interaction Administrator interface
- Workgroups ACD Skills
- Security and Compliance Enhancements
- Managed IP Phone Network Provisioning
- Status Messages, Account Codes, and Wrap-up Codes
- Basics of Interaction Supervisor
- Managed IP Phone Configuration and Templates
- Using Response Management Libraries
- Overview of Interaction Center Business Manager
- Overview of Client Templates
- Configuring Stations
- Understand the configuration options available for ACD/Skills-Based routing
- Introduction to ACD Tools
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Configuring Client Button and Queue Columns
- Basics of Interaction Reporter
- Managing Licenses
- Configuring ACD
- Introduction to PureConnect Application Suite
Genesys GE0-807 Exam Overview:
| Certification Vendor: | Genesys |
| Exam Name: | System Consultant, Genesys SIP Server (GCP8 - SIP) |
| Exam Number: | GE0-807 |
| Exam Format: | Multiple choice, Multiple select, Scenario-based, Drag-and-drop, Simulation |
| Real Exam Qty: | 60-70 |
| Passing Score: | 68%-75% |
| Exam Duration: | 90-120 |
| Related Certifications: | Genesys Certified Professional 8 System Consultant Series |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Price: | ~$150 USD |
| Recommended Training: | Genesys SIP Server 8.x System Consultant Training Genesys Engage SIP Server Documentation |
| Exam Registration: | Genesys Certification Portal Pearson VUE Testing Services |
| Sample Questions: | Genesys GE0-807 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized testing centers |
| Pre Condition: | Recommended: Genesys Engage platform knowledge, SIP protocol basics, prior Genesys training or hands-on experience |
| Official Syllabus URL: | https://www.genesys.com/certification |
How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf
Genesys GE0-807 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring & Troubleshooting | 15% | - Log analysis and problem diagnosis - Fault recovery and maintenance procedures - Monitoring tools and metrics - Common signaling and media issues |
| SIP Server Overview & Architecture | 25% | - Scalability and redundancy design - Deployment models and high availability - SIP protocol fundamentals and call flows - SIP Server components and modules |
| Routing & Call Processing | 20% | - Call classification and control - SIP routing logic and strategies - ACD queues and routing points - Inbound/outbound call handling |
| Integration & Interoperability | 15% | - Protocol translation and interworking - Integration with Genesys Framework - Connection to third-party SIP endpoints - Media control and signaling management |
| Installation & Configuration | 25% | - Software/hardware requirements - Integration with Genesys Media Server - SIP Server installation and licensing - Basic configuration and parameter settings |
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