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Genesys GCP-GC-IMP Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Implementation |
| Exam Number: | GCP-GC-IMP |
| Available Languages: | English |
| Related Certifications: | Genesys Cloud Certified Professional - Administration Genesys Cloud Certified Associate |
| Sample Questions: | Genesys GCP-GC-IMP Sample Questions |
| Pre Condition: | Recommended: familiarity with Genesys Cloud platform fundamentals and contact center operations knowledge. |
Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Topic 2: User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Topic 3: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 4: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 5: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 6: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 7: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question #1
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. admin
- B. employee
- C. Supervisor
- D. User
Correct Answer: A 🗳️
Question #2
To assign extensions to users, you must first
- A. Create a pool of extensions.
- B. Add the extension to the dial plan.
- C. Assign the extension to the user's phone.
- D. Buy the extension number from the carrier.
Correct Answer: A 🗳️
Question #3
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. Participants automatically placed in the video chat when clicking on the chat room.
- B. All participants, except the initiator, must click on the Join button in the chat view.
- C. All participants must click on the Join button in the video chat view.
- D. Other participants must also click on the Open video call icon.
Correct Answer: C 🗳️
Question #4
Select all the sections for the standard profile page. (Choose five.)
- A. Relationships
- B. HR
- C. General
- D. Contact
- E. Languages
- F. Skills & Certifications
- G. Contact Information
Correct Answer: A,B,C,F,G 🗳️
Question #5
Which statement is true regarding chat rooms in Genesys Cloud?
- A. There is a maximum of 50 users to a room.
- B. Notifications can be turned off per room.
- C. You must have the room_user permission to use rooms.
- D. Administrators assign people to rooms.
Correct Answer: B 🗳️
By Bess
