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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Certificate Validity Period: | 2 years |
| Exam Price: | USD 550 (varies by region) |
| Exam Duration: | 180 minutes |
| Passing Score: | 65% |
| Available Languages: | English |
| Real Exam Qty: | 80 (approx.) |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - SAP Commerce Cloud SAP Certified Application Associate - SAP Customer Experience SAP Certified Application Associate - SAP Service Cloud SAP Certified Application Associate - SAP Sales Cloud |
| Recommended Training: | SAP CX Solution Architect Learning Resources SAP Learning Journey - SAP Customer Experience Solutions |
| Exam Registration: | SAP Training Shop SAP Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online proctored exam or test center (SAP Certification Hub) |
| Pre Condition: | Recommended: Experience with SAP Customer Experience solutions and enterprise architecture concepts |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| SAP Marketing Cloud | - Customer data and segmentation - Personalization and journey orchestration - Campaign management and orchestration |
| Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
| SAP Sales Cloud & Service Cloud | - Sales process automation and CRM capabilities - Omnichannel engagement scenarios - Customer service management processes |
| SAP Commerce Cloud | - Extension and integration mechanisms - Product content and catalog management - Storefront and personalization concepts |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A. To support both high-confidence and low-confidence data use cases within different business applications.
B. To enhance the profile's visual appeal for end users.
C. To reduce storage and operational costs by duplicating key customer data in both views.
D. To maintain different views using weaker and stronger identifiers respectively.
Question 2
You are performing the Assess Your Integration Strategy step of the SAP Integration Solution Advisory Methodology. Which of the following activities are included?
Note: There are 2 correct answers to this question.
A. Scope the integration domains.
B. Complete the SAP Integration Solution Advisory Methodology template.
C. Map integration technologies.
D. Scope the integration use case patterns.
Question 3
Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.
A. SAP Fiori
B. SAP Workflow
C. SAP HANA native application
D. Full-stack cloud application
E. SAP ABAP
Question 4
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A. Sell
B. Deliver
C. Manufacture
D. Plan
E. Source
Question 5
Which automation program types are available in SAP Emarsys Customer Engagement? Note: There are 3 correct answers to this question.
A. Contact
B. Interactions
C. Tactics
D. Automation Center
E. Channel Updates
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A,D | Question 3 Answer: A,C,D | Question 4 Answer: A,C,D | Question 5 Answer: B,C,D |
By Sandra
