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The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which BEST describes a team that has reached consensus?
A) All team members are involved in the final solution and are committed to supporting the decision.
B) At least 90% of the team members totally agree with the decision.
C) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
D) All team members answer that they are happy with the decision.
2. What is the collective focus of social capital?
A) How people relate to one another
B) How improvement projects are identified
C) Identifying and recognizing individual performance
D) Increasing volume of business
3. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?
A) Unit medical director
B) Chief financial officer
C) Patient family advisor
D) Project manager
4. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?
A) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
B) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
C) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
5. In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?
A) Convenience for scheduling and medication refill
B) The ability to track patient movements and deliver targeted advertisements
C) The ability to write unlimited complaints
D) Widespread accessibility and exchange of data
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
By Goddard
