IBM C9020-971 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Enterprise Storage Technical Support V4 |
| Exam Number: | C9020-971 |
| Passing Score: | 63% - 65% |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 55 - 61 |
| Certificate Validity Period: | Retired |
| Exam Price: | USD 200 |
| Available Languages: | English |
| Exam Format: | Drag and Drop, Simulation, Multiple Choice |
| Recommended Training: | IBM Training and Skills IBM Redbooks |
| Exam Registration: | Pearson VUE IBM Exam Registration |
| Sample Questions: | IBM C9020-971 Sample Questions |
| Exam Way: | Computer-based test at Pearson VUE centers or online proctored |
| Pre Condition: | Recommended 1–2 years of experience supporting IBM enterprise storage systems |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Diagnostic Tools and Utilities - Connectivity and Path Failures - Performance Issues |
| IBM Storage Product Overview | 20% | - Storwize / SAN Volume Controller - XIV Storage System - FlashSystem Family - IBM Spectrum Storage Suite - DS8000 Series |
| Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Archive and Retention - Snapshot and FlashCopy |
| Maintenance and Support | 15% | - Support Portal and Resources - Firmware and Software Upgrades - Replacement Procedures |
| Installation and Configuration | 25% | - System Planning and Requirements - Software Setup and Initialization - Hardware Installation - Network Connectivity and SAN Configuration |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is having difficulty with managing the heterogeneous storage infrastructure and tracking the performance of SAN-attached devices.
Which IBM product will resolve the customer's immediate concern?
- A. Fabric Manager
- B. IBM Spectrum Control
- C. IBM Spectrum Virtualize
- D. IBM Director
Correct Answer: D 🗳️
What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
- A. 2
- B. 6
- C. 1
- D. 4
Correct Answer: D 🗳️
A customer wants to implement its database with IBM Cloud Manager and OpenStack.
Which benefit will the customer realize?
- A. Exceptional performance for new work loads
- B. Reduce capital expenditures and operational expenses
- C. Runs on Power Linux
- D. Three-site mirroring
Correct Answer: C 🗳️
Which solution offers compression?
- A. FlashSystem V840
- B. DS8870
- C. XIV
- D. FlashSystem 840
Correct Answer: D 🗳️
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How is RTO defined?
- A. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
- B. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
- C. The time it takes to complete the nighty backup process.
- D. The time it takes to restore the backup tapes at a remote site.
Correct Answer: A 🗳️
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