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Last Updated: Sep 14, 2026
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Storage Fundamentals | - Storage architectures and tiers - RAID concepts and data protection mechanisms - Basic storage concepts (block, file, object) |
| Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
| Data Protection and Availability | - Replication technologies - High availability and disaster recovery - Backup and restore concepts |
| SAN and Networked Storage | - iSCSI and IP-based storage networking - Fibre Channel SAN concepts - Zoning, masking, and connectivity |
| Storage Administration and Management | - Volume provisioning and configuration - Capacity planning and optimization - Storage monitoring and performance management |
IBM Enterprise Storage Technical Support Sample Questions:
A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?
- A. Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.
- B. Add disks to the DS8870.
- C. Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
- D. Add a Storwize V7000 in a new rack.
Correct Answer: B 🗳️
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A customer's current storage environment includes both a 12 module XIV Gen3 and a DS5300 with 12 expansion drawers. The customer wants to migrate all workload from the DS5300 to the XIV.
Which two actions should the solution architect perform first? (Choose two.)
- A. Migrate the DS5300 workload to the XIV using XIV migration capability.
- B. Gather and analyze capacity requirements and usage using the DS5300 and GUI.
- C. Migrate the DS5300 to the XIV using an IBM SAN Volume Controller with IBM Spectrum Virtualize software.
- D. Collect DS5300 performance data and model the workload on a 12 module XIV.
- E. Collect DS5300 and XIV performance data and model the cumulative workload.
Correct Answer: A,C 🗳️
Which XIV option addresses rapid data growth and financial concerns?
- A. Growth on Demand
- B. Advanced System Placement
- C. IBM Global Financing
- D. Distributed Data
Correct Answer: C 🗳️
Which solution meets a customer's requirements for 100,000 IOPS and 30TB of raw capacity?
- A. DS8870 with ranks of 1.2TB drives
- B. SONAS with SATA drives
- C. XIV with 2TB drives base without any features
- D. FlashSystem 840
Correct Answer: D 🗳️
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Which drive type in the DS8870 should be selected for data that has been identified as inactive?
- A. Enterprise SAS
- B. DRAM
- C. Nearline SAS
- D. Flash
Correct Answer: C 🗳️
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