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Apple 9L0-066 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Yosemite Troubleshooting Exam |
| Exam Number: | 9L0-066 |
| Passing Score: | 80% |
| Related Certifications: | Apple Certified Macintosh Technician (ACMT) 2015 |
| Exam Duration: | 120 minutes |
| Exam Format: | Open-resource exam, Scenario-based questions, Multiple-choice |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Sample Questions: | Apple 9L0-066 Sample Questions |
| Exam Way: | Delivered through Pearson VUE; online testing available. Open-resource exam allowing use of Apple Support articles and AppleCare Service Training materials. |
| Pre Condition: | Used as one of the two required exams for the Apple Certified Macintosh Technician (ACMT) 2015 certification together with Exam 9L0-012. |
| Official Syllabus URL: | https://support.apple.com/HT6581 |
Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications | 5% | - Evaluate and isolate application issues in OS X |
| Topic 2: Networking | 5% | - Evaluate wired and wireless network connectivity problems - Configure and set up Apple wireless networks for client access |
| Topic 3: Installation | 5% | - Evaluate and isolate OS X installation problems |
| Topic 4: Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Topic 5: Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| Topic 6: Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Topic 7: iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Topic 8: Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Topic 9: Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Topic 10: Time Machine | 5% | - Apply Apple-recommended troubleshooting procedures for Time Machine - Understand Time Machine features and benefits |
| Topic 11: Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Topic 12: File System | 5% | - Evaluate and isolate file system problems |
| Topic 13: Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| Topic 14: Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Topic 15: Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
Apple OS X Yosemite Troubleshooting Sample Questions:
Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?
- A. Local Snapshots
- B. FileVault
- C. The Time Machine folder in /System/Library/
- D. The encrypted Time Machine backup
Correct Answer: A 🗳️
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What information is stored in iCloud Keychain? SELECT THREE.
- A. Most Wi-Fi network names and passwords
- B. Touch ID and passcode used to unlock your iOS device.
- C. Safari website user names and passwords.
- D. Apple ID purchase history and account balance.
- E. Credit card numbers and expiration dates.
- F. Siri request history.
- G. Find my iPhone locations for all enabled devices.
Correct Answer: A,C,E 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
System Preferences contains App Store preference. Which options are provided when the computer is set to automatically check for updates?
SELECT FOUR.
- A. Install system data files and security updates
- B. Disable all third-party app updates
- C. Install OS X updates
- D. Download newly available updates in the background
- E. Prompt for my Apple ID password when any updates are available
- F. Install app updates
- G. Ignore any updates that are older than seven days
- H. Do not restart computer after updates are download
Correct Answer: A,C,D,F 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?
- A. Click Find your Apple ID on appleid.apple.com.
- B. Create a new Apple ID at appleid.apple.com.
- C. Send an email to iforgot.apple.com.
- D. Answer the security questions on
Correct Answer: C 🗳️
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?
- A. There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
- B. John will have to perform a manual check of his backup in order to confirm that the backup was successful.
- C. Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
- D. The computer is unusable while completing the first backup.
Correct Answer: C 🗳️
By Ives
