Exam Code: 920-473
Exam Name: Nortel Converged Office for CS 1000 Rls. 6.xConfig & Network
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Nortel 920-473 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	Nortel Converged Office for CS 1000 Rls. 6.x Config & Network
Exam Number:	920-473
Exam Duration:	90 minutes
Passing Score:	70% - 75%
Real Exam Qty:	90 - 100
Exam Format:	Drag and Drop, Scenario-Based, Multiple Choice
Related Certifications:	Communication Server 1000 Series Certifications Nortel Certified Support Specialist (NCSS)
Available Languages:	English
Exam Price:	USD 125 - 150
Certificate Validity Period:	2 years
Recommended Training:	Avaya Nortel CS 1000 Transition Resources
Exam Registration:	Pearson VUE (Historical) Prometric (Historical)
Exam Way:	Proctored onsite at Prometric / VUE test centers; retired, no longer available for new registration
Pre Condition:	Recommended prior knowledge of CS 1000 administration, IP telephony, and basic networking; no mandatory prerequisite exam

Nortel 920-473 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Configuration & Provisioning	30%	- User and feature provisioning - CS 1000 system configuration - Converged Office server setup
Topic 2: Network Infrastructure & Protocols	25%	- IP networking and QoS - SIP and H.323 protocols - Security and firewall considerations
Topic 3: Integration & Interoperability	15%	- Gateway and trunk configuration - Client deployment and support - Integration with Microsoft Office Communications Server
Topic 4: Converged Office Overview & Architecture	20%	- CS 1000 Release 6.x integration - Solution components and functionality - Network requirements and topology
Topic 5: Maintenance, Troubleshooting & Optimization	10%	- System updates and upgrades - Monitoring and diagnostics - Common issues and resolution

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