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  • 920-174 (Nortel Contact Center Manager Rls. 7.0 Install and Config)
Exam Code: 920-174
Exam Name: Nortel Contact Center Manager Rls. 7.0 Install and Config
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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920-174

Updated: Sep 18, 2026

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Nortel 920-174 Exam Overview:

Certification Vendor:Nortel
Exam Name:Nortel Contact Center Manager Rls. 7.0 Install and Config
Exam Number:920-174
Exam Format:Multiple Choice, Scenario-Based
Exam Price:$125 - $150 USD
Certificate Validity Period:2 years
Exam Duration:90 minutes
Real Exam Qty:60 - 100
Related Certifications:Nortel Contact Center Solutions Certification Track
Passing Score:70% - 75%
Available Languages:English
Exam Registration:Prometric Registration
Exam Way:Proctored at Prometric testing centers
Pre Condition:Basic knowledge of Nortel Contact Center products, networking concepts, and Windows Server administration
Official Syllabus URL:https://en.wikipedia.org/wiki/Nortel_certifications

Nortel 920-174 Exam Syllabus Topics:

SectionWeightObjectives
System Architecture & Overview20%- Hardware and software requirements
- Contact Center Manager 7.0 components
- Deployment models and topology
Maintenance & Troubleshooting10%- Backup and restore procedures
- Common issues and resolution
- Basic monitoring and logging
System Configuration30%- Agent and supervisor configuration
- Routing and call flow configuration
- Server and network configuration
- Contact center resources setup
Installation Procedures25%- Server installation and setup
- Post-installation verification
- Pre-installation planning and preparation
- Database configuration
Integration & Interfaces15%- Integration with CS1000 and other Nortel systems
- CTI and application interfaces
- Third-party system connectivity

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