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Avaya Oceana® Solution Support Sample Questions:
1. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
A) ED sends a resource request to CS with chat attributes for a suitable agent.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED workflow requests chat attributes for the Context Id from C Store.
E) ED sends a resource request to WA and invites the agent to a chat room.
2. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?
A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
3. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)
A) Check the service install status on cluster Administrator page in SMGR.
B) Look at the Oceana Monitor page.
C) Look at the Event Log in System Manager.
D) Check the status of duster 1 in SMGR.
E) Run deploy-service -lv on the Breeze server.
4. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?
A) AgentControllerService
B) CustomerControllerService
C) WAlMRestService
D) ORCRestService
5. In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A) PU Logs
B) Provider Logs
C) Agent Browser logs
D) Service Logs
E) System Logs
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B | Question # 3 Answer: A,B,E | Question # 4 Answer: D | Question # 5 Answer: C,D |
By Woodrow
