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Oracle 1Z0-465 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle RightNow CX Cloud Service 2012 Essentials |
| Exam Number: | 1Z0-465 |
| Exam Duration: | 120 minutes |
| Related Certifications: | Oracle RightNow CX Cloud Service |
| Exam Price: | $245 USD (may vary by region) |
| Real Exam Qty: | 60-70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Available Languages: | English |
| Certificate Validity Period: | Retired / no longer actively offered (historical certification) |
| Passing Score: | Approximately 60% |
| Recommended Training: | Oracle University Training (RightNow CX) |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1Z0-465 Sample Questions |
| Exam Way: | Proctored exam delivered via Oracle testing platforms (online or test center depending on availability at the time of offering) |
| Pre Condition: | No formal prerequisite required, but basic understanding of CRM/service cloud concepts is recommended. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1Z0-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Administration and Configuration | - Site configuration and settings - User management and roles - Workflow and business rules |
| Knowledge Management | - Content creation and publishing - Search optimization and usage - Knowledge base structure |
| Reporting and Analytics | - Analytics dashboards - Standard reports usage |
| Integration and Customization | - Integration concepts and APIs - Customization options and tools |
| RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
| Agent Desktop and Service Interaction | - Task and queue management - Customer interaction handling - Incident management |
Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:
1. You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?
A) Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"
B) Contacts Tab: Select the Edit check box for Sales.
C) Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
D) Service Tab: select the Add/Edit check box for incidents.
E) Add a workspace for the Salesmen custom object.
F) Update the workspace for Opportunities.
G) Sales Tab: select the Edit check box opportunities.
2. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.
A) Insert a report control and assign a Warranties report into a tab in the Contact workspace
B) Use the Warranties workspace and add the Contact control.
C) Insert the Warranties control into a tab in the Contact workspace.
D) Insert the Warranties fields into the Contact workspace.
3. Within the password configuration settings what does the grace period control?
A) The number of days after a password expires that the user can still log in before the account is locked
B) The number of days after an account is locked when the user can request an online reset of his password
C) The number of days a notice is sent to the user before his password expires
D) The number of days before a manager is noticed of a locked account
4. Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.
Which two incident status types will show up in the agent's "My Inbox" report?
A) Updated
B) Solved
C) Unresolved
D) Waiting
5. Your customer is editing a contact workspace that is the parent of a object customer. They do not see the child custom object information.
Select the three areas to check to verify that the condition is correct.
A) The profile has custom object permissions.
B) The custom object has workspace permissions.
C) The custom object was deployed.
D) The custom object has a relationship with the parent.
E) The custom object has an associated workspace.
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: B,C,D |
By Douglas
