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Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
A) Select the task Manage Service Request Categories.
B) Select Create Category > Create Child Category.
C) Select Service Catalog in Functional Areas.
D) Complete Category Name.
E) Check the Active flag.
F) Select Create Category > Create Top-Level Category.
G) Select Status = "Active".
2. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
A) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
C) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
3. In which three situations can default coverage be applied?
A) globally, to all service requests that do not have any other coverage
B) for a specific SR category
C) to a specific customer account
D) for a specific period of time
E) for a specific SR status
4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
A) The batch job for recommendations has not been executed.
B) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
E) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
5. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A) Categories determine the steps an agent must follow to close the service request.
B) Categories facilitate the assignment of an agent to the service request.
C) The hierarchical structure of the categories helps to improve the service request classification.
D) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
E) Filter the selection of the product related to the service request, when filtering by a particular category.
Solutions:
| Question # 1 Answer: A,B,F,G | Question # 2 Answer: A,C | Question # 3 Answer: A,B,D | Question # 4 Answer: B | Question # 5 Answer: B,C,D |
By Gregary
