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Oracle 1Z0-1037-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Knowledge Management 2021 Implementation Essentials |
| Exam Number: | 1Z0-1037-21 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Oracle certifications generally do not expire unless superseded by product-specific policies |
| Exam Duration: | 90 minutes |
| Passing Score: | 68% |
| Real Exam Qty: | 50 |
| Exam Price: | $245 USD |
| Related Certifications: | Oracle Knowledge Management 2021 Certified Implementation Specialist |
| Sample Questions: | Oracle 1Z0-1037-21 Sample Questions |
| Exam Way: | Online proctored exam or Pearson VUE testing center |
| Pre Condition: | No mandatory prerequisite exam. Oracle recommends hands-on experience with Oracle B2C Service Knowledge Management and related Oracle University training. |
| Official Syllabus URL: | https://www.oracle.com/education/ |
Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Search and User Experience | - Search Configuration
|
| Topic 2: Knowledge Content Management | - Content Creation and Maintenance
|
| Topic 3: Knowledge Advanced Administration | - Knowledge Advanced Configuration
|
| Topic 4: Knowledge Foundation Administration | - Knowledge Foundation Setup
|
| Topic 5: Reporting and Analytics | - Knowledge Reporting
|
| Topic 6: Queue and Process Management | - Operational Administration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?
- A. Include battery and damage as keywords under Answers Stop Words.
- B. Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
- C. Edit the alias text file to include alias words - battery damage, battery issue, battery.
- D. Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Which two statements are true about published reports? (Choose two.)
- A. Published reports have filtering option in ribbon.
- B. Published reports can be shared.
- C. Published reports contain snapshots of data at the time the report is run.
- D. Published report data can change automatically when the knowledge base data is updated.
- E. Published reports can be edited.
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?
- A. Auto Filter
- B. Rollups
- C. Bucket Filter
- D. Slicing
- E. Applied Filter
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?
- A. _service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = "test"
;_service.ClientCredentials.UserName.Password = "password"; - B. _service = newRightNowSyncPortClient();_service.UserName = "test" ;_service.Password =
"password"; - C. _service = new RightNowSyncPortClient();_service.UserName.UserName = "test"
;_service.UserName.Password = "password"; - D. _service =new RightNowSyncPortClient();_service.ClientCredentials.UserName = "test"
;_service.ClientCredentials.Password = "password";
Explanation: Only visible for BraindumpQuiz members. You can sign-up / login (it's free).
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
- A. the alias.txt file
- B. both the Answers Keywords and Stopwords
- C. the wordlist files
- D. the thesaurus.txt file
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