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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The company recently hired a new HR manager. The CEO briefs the HR manager that the company is looking to cut costs where possible. Therefore, he would like him to find a more affordable benefits vendor as premiums have been steadily increasing. The HR manager, who has many years of experience in managing employee benefits, reviews the current benefits package. He concludes that premiums are already on the low-end and there would be no significant cost savings by switching vendors. What alternative can he to the CEO?

A) Consider reducing the employees, hours so that they are no longer eligible for benefits.
B) Continue research until a more affordable benefits vendor has been located.
C) Inform the workforce of rising benefits costs and ask them to use their benefits wisely.
D) Organize a reoccurring health fair for employees where vendors of fer free BMImeasurements, blood pressure checks, and tips for a healthy lifestyle.

2. During the busy holiday season, many high-performing employees resign. This time of year is especially stressful for front desk employees who have to serve a large number of customers quickly. The HR manager overhears some of the best-performing front desk receptionists say that they are thinking about resigning. What should he do after informing the front of the manager about what he just heard?

A) Help the front of the manager create employee schedules to ensure that there is enoughcoverage for adequate rest breaks.
B) Train the front of the manager on strategies to increase employee engagement during thebusy season.
C) Identify the exact reasons for the high turnover, and develop strategies to eliminate them.
D) Hire employees with high stress tolerance, and build a candidate pool in case of furtherresignations.

3. A small company in the energy industry has a policy that states that employees who work overtime hours will be compensated with leave rather than with cash. Due to the nature of the industry, overtime work is common for employees who work in departments within the company's core areas of operations. Employees throughout the company have been unhappy with this policy for many years, but have remained willing to work overtime hours when asked. However, managers are becoming increasingly reluctant to approve the leave that employees have earned because it leads to staffing shortages. As a result, more and more employees are refusing to work overtime hours. Senior leaders ask the company's HR business partner (HRBP) to investigate the problem further and to provide a solution. Senior leaders accept a recommendation from the HRBP to amend the current overtime policy to provide overtime pay to employees in the core areas of operations.
Because they work so little overtime no change is recommended for employees in the administrative areas.
Senior leaders are concerned that the new policy will provide an opportunity for employees to abuse the system in order to earn more pay. What should the HRBP do?

A) Recommend senior leaders define an annual overtime budget based on past and anticipated demand.
B) Train staff and managers on the values of integrity personal ethics, and fiscal responsibilities.
C) Set a monthly limit on overtime hours, and require any employee going over the limit to provide justification in writing to senior leadership.
D) Distribute overtime hours among eligible employees on a rotating basis.

4. As a step to reduce workplace accidents, a company assesses how many workers are wearing personal protective equipment. What kind of indicator are they studying?

A) A preceding indicator
B) A leading indicator
C) A lagging indicator
D) A dominant indicator

5. What guidance would you give to supervisors/managers for managing teams from different backgrounds?

A) d. Facilitate face-to-face discussions among team members during times of conflict.
B) Get to know each team member and their background to build trust and establish therelationship first.
C) Have weekly team meetings and ask employees to share what they,re working on for theweek
D) Consider employees, cultural preferences before assigning work tasks.

Solutions: