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Salesforce Certified Platform User Experience Designer Sample Questions:

1. It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.
Which reason explains this?

A) To avoid societal bias
B) To avoid unconscious confirmation bias
C) To avoid interaction bias

2. Cloud Kicks hired a UX Designer to help improve the design of its Experience Cloud site. The company knows the interface needs updating but is unsure about what should be done.
Which tool should the designer utilize first?

A) Low-Fidelity Prototype
B) Heuristic Evaluation
C) Design Template

3. A UX Designer wants to inform user stories based on user value and development effort.
Which method should be used?

A) Card Sorting
B) Prioritization Matrix
C) Customer Journey Map

4. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?

A) Quantitative
B) Quantizing
C) Qualification
D) Qualitative

5. A UX Designer at Cloud Kicks (CK) isgoing to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?

A) Usability Study
B) Focus Group
C) Diary Study
D) Survey

Solutions: