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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?

A) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2
B) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
C) Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
D) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1

2. Caseworkers at a nonprofit organization want to see a single chronological view of all past interactions, cases, referrals, and care plans for a participant. Which Nonprofit Cloud feature should the organization use?

A) Events and Milestones
B) Timeline
C) Contact Profile

3. A consultant is assisting a nonprofit in its data integration and mapping between two systems. The consultant is unsure when a particular field was added to NPSP. Where can the consultant find the NPSP version number for the field in question?

A) NPSP package details
B) NPSP Data Dictionary
C) Schema Builder
D) Custom field definition detail

4. A nonprofit wants its staff to spend most of their time in Salesforce, but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce. How should the consultant integrate these applications?

A) Configure External Objects
B) Configure External Data Sources
C) Implement Distributed Marketing
D) Implement Salesforce Canvas

5. Which two objects in the Program Management Module are directly connected to objects in Nonprofit Cloud Case Management?
Choose 2 answers

A) Client Alert
B) Program
C) Case
D) Service Delivery

Solutions: