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Apple OS X Support Essentials 10.9 Sample Questions:

1. Review the screenshot, and then answer the question below.

You connect an HFS+-formatted FireWire hard disk to a Mac, and configure it as shown in the screenshot. What will happen the next time a standard user attempts to mount the hard disk?

A) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read, modify, and delete any file on the disk.
B) The disk will mount, and the user will be able to read any file on the disk; the user will be required to enter an administrator password to modify or delete files on the disk.
C) The user will be required to enter an administrator password to mount the disk; once the disk is mounted, the user will be able to read any file on the disk, but will be required to reenter an administrator password to modify or delete files.
D) The disk will mount, and the user will be able to read, modify, and delete any file on the disk.

2. How does the default organization of the file system allow users to safely share local files and folders?

A) The Archive option in the Finder creates compressed zip archive files.
B) Every home folder contains a Public folder that other users can read and a Drop Box folder that other users can write to. All other subfolders in a user's home folder (except the optional Sites folder) have default permissions that don'tallow access to other users. The Shared folder is also set for all users to share items.
C) The volume formats supported as system volumes for OS X are Mac OS Extended(Journaled) and Mac OS Extended (Journaled, Encrypted).
D) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.

3. Why might a previously backed-up item no longer be available in Time Machine?

A) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
B) A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
C) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
D) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.

4. Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.

A) What Wi-Fi authentication protocols are supported by OS X?
B) What backup destination disks does Time Machine support?
C) What's used to identify a Wi-Fi network?
D) What application is used to manage keychain settings?

5. Along with IMAP, POP, and SMTP, which protocol does the Mail application in OS X Mountain Lion support?

A) Exchange Web Services
B) WebDAV
C) MAPI
D) CalDAV

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