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Study guide for the ICDL ISEB-ITILV3 Certification Exam
Tips to solve the ICDL ISEB-ITILV3, if you don't have time to read all the pages.
ISEB-ITILV3 is an examination of the ICDL which is also named the ITIL Foundation Certificate in IT Service Management. This certification is an internationally recognized and accredited certificate which has been designed to test IT dominance knowledge.
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| Section | Weight | Objectives |
|---|---|---|
| Selected Functions and Roles | 10% | - Application Management - Service Desk - Key roles: Process Owner, Service Owner - Technical Management |
| Selected Processes | 20% | - Incident Management - Problem Management - Change Management - Availability Management - Service Level Management |
| Generic Concepts and Definitions | 10% | - Key terms and terminology - Service assets and configurations |
| ITIL Service Lifecycle | 20% | - Service Design - Continual Service Improvement - Service Strategy - Service Operation - Service Transition |
| Key Principles and Models | 15% | - Deming Cycle and CSI model - Governance and risk management - Service portfolio |
| Technology and Architecture | 5% | - Supporting technologies - Architecture considerations |
| Service Management as a Practice | 15% | - Business value of IT service management - Concepts of service and service management - Stakeholders and service provider models |
| Competence and Training | 5% | - Skills and competencies - Training and certification path |
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