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EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

1. A large marketing company is in the initial stages of assessing their suitability for ITaaS. You, the
cloud architect, interview the IT personnel and discover the following:
-The company does not maintain a CMDB of their virtual server environment.
-Security software to protect the network from unauthorized external access is inadequate.
-Standardized services offering, self-service provisioning, and consumption-based reporting
capabilities do not exist.
Where would you document your findings?

A) Orchestration gaps report
B) Technology gaps report
C) Service gaps report
D) Automation gaps report

2. A hosting company has experienced a sudden increase in customer interest and wishes to implement ITaaS. They are now hosting online shopping applications for several retail computer and electronics companies.
Developers in the customer companies use their own internal credentials and have the ability to publish applications and changes to their stores. Shoppers access these stores using a variety of mobile applications and web browsers.
What should be addressed when migrating to ITaaS and implementing a service catalog for the retail and electronic companies?

A) On-demand resource pool creation
B) Integration with different authentication systems
C) Integration of multiple hypervisors
D) Support for several different CMDB systems

3. The first phase of new ITaaS service introduces the offering to 10% of the engineering organization. The IT organization leverages the management tools used in their traditional data center processes to provide visibility into silos and control of the infrastructure. They also have adapted some ITSM concepts as a framework for their management practices.
During the initial phase of the service deployment, a problem was encountered in one of the VMs.
The IT organization is concerned about the extensive amount of time and resources spent determining the cause of the issue.
What is the most likely reason it takes more time than expected to resolve the problem?

A) The cultural hurdles that span organizational silos have not been addressed and resolved.
B) The legacy management tools do not have the capability to provide a holistic view of the service instance
C) The complex nature of orchestration and automation makes problem identification and root cause analysis unlikely.
D) The expertise of the service desk personnel is inadequate to properly handle service related issues

4. An enterprise's IT department is transitioning to ITaaS. The IT department is developing a service management methodology. They are uncertain about how much of the measurement data should be stored, and for how long. One consideration is the trade-off between storage cost and data granularity.
What would you, the cloud architect, recommend as a best practice?

A) Keep only peaks and averages for a longer period of time. This minimizes query time, protection, and recovery issues.
B) Store as much monitoring data as possible given cost constraints. This enables future diagnosis and offers visibility into SLA compliance.
C) Keep all raw data, given that storage costs are relatively low.
D) Keep more granular data than just peaks and averages. This allows a higher level of monitoring at reasonable cost, given deduplication and compression.

5. The sales organization within a large enterprise has determined the need to immediately implement a mobile sales tool for its field staff. There are two SaaS solutions available that meet their requirements.
The CIO wants to develop the solution in-house and claims that IT can develop the application at only slightly more cost than the SaaS solutions, and it would be more secure. Estimated time to deliver the application from internal IT is 10 weeks.
Who should make the decision to determine the best solution?

A) Architecture Committee
B) Board of Directors
C) IT Strategy Committee
D) IT governance bodies

Solutions: