Last Updated: Sep 17, 2026
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Some exams forgive shallow preparation. The 500-445 exam is not one of them. BraindumpQuiz keeps its Cisco Implementing Cisco Contact Center Enterprise Chat and Email questions aligned with the live 2026 blueprint, so the hours you invest actually convert into points.
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) |
| Exam Number: | 500-445 |
| Related Certifications: | Advanced Unified Contact Center Enterprise Specialization |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario Based, Multiple Choice |
| Available Languages: | English |
| Sample Questions: | DOWNLOAD DEMO |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccece.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ECE Administration and Configuration | 20% | - Explain ECE Queues - Explain ECE Administration Tasks - Configure ECE |
| Topic 2: ECE Features and Troubleshooting | 20% | - Troubleshoot ECE - Describe ECE Report Types - Explain Agent Single Sign-on for ECE |
| Topic 3: ECE Chat Administration | 10% | - Describe Chat Entry Points - Explain Chat Operation and Chat Customization - Configure ECE for Chat |
| Topic 4: ECE Deployment | 40% | - Describe Enterprise Chat and Email Components and Deployment Model - Prepare PCCE for ECE and Integration - Explain ECE Installation process - Define ECE Best Practices |
| Topic 5: ECE Email Administration | 10% | - Explain ECE Email Administration - Explain CCE Scripting for Email and Storage Management - Describe Workflows |
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email leads to the CCECE certification at the Specialist level. Employers notice it in interviews — it's shorthand for proven ability, and it often decides who reaches the final round. It also pairs with related credentials like Advanced Unified Contact Center Enterprise Specialization if you plan to keep climbing.
There is. The free PDF demo shows exactly what you're buying — real questions, real answer quality. After purchase, 365 days of free updates keep the material current, and renewing an expired update period costs 50% of the price through your member zone.
The Cisco Implementing Cisco Contact Center Enterprise Chat and Email blueprint spans 5 domains, including ECE Features and Troubleshooting (20%), ECE Email Administration (10%), ECE Administration and Configuration (20%). Those percentages are the vendor telling you where the points are — spend your limited study hours accordingly. The complete outline above breaks down every subtopic.
Delivery takes about a minute — payment confirms, files unlock for instant download, an email copy follows, and you can install on unlimited computers; our responsive support team steps in if 2 hours pass with nothing received. If the exam itself goes badly, the 100% Money Back Guarantee applies: take the corresponding 500-445 exam within 60 days of purchase, and if you fail, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — refunds are processed within 7 days. The conditions: no exams within 3 days of purchase, the candidate name must match the payer's, and free or expired products are excluded. Alternatively, exchange for two equal-value exam products at no cost while keeping your updates.
Where is the Script selector in CCE mapped in ECE?
Correct Answer: C 🗳️
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When does the workflow assignment service publish a message to the application server?
Correct Answer: D 🗳️
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?
Correct Answer: A 🗳️
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What is the messaging server component for 400 agent deployments?
Correct Answer: B 🗳️
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Which sequence should be followed while starting ECE?
Correct Answer: D 🗳️
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