Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) 2.0 by Cisco

It is a 5-day instructor-led course that is for the engineers or customers who want to get involved with support of the UCCE solution deployed in the CVP environment. Moreover, it covers the requirements, tools, and resources need to perform the changes, moves, and routines add to the inbound and outbound environment. So, the candidates who are interested in doing the level 1-2 support of the solution should do this training program for preparing for Cisco 500-450 exam that includes the following topics:

• Identifying the basic components and operations of the Unified CCE solution
• Classifying the basic operations and components of the Unified CCE solution
• Configuring and scripting a basic UCCE CVP deployment
• Performing the ICM configuration tasks mandatory to support basic agent functionality
• Generating basic reports utilizing Cisco Unified IC
• Identifying how to deploy the CVP VXML component in the UCCE solution
• Creating and testing a basic ICM script using microapps

This course covers the 7 modules that will aid you in preparing well for the actual exam. On the official webpage of this Cisco course, you can deeply get information about each topic, possible delivery formats, and its schedule.

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When you complete this course, you will be able to demonstrate the overall skills tested on the Cisco 500-450 exam, including:

• Effective use of the system tools to troubleshoot and track a call within a call flow
• Proficiency with a move, add, change of the IVR environment of UCCE counting MicroApp and VXML solution scripting.
• Advanced proficiency with the change, add, move of the ACD/PBX environment of UCCE

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucceis.html