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| Section | Objectives |
|---|---|
| Sales Process and Engagement | - Sales cycle and opportunity management - Value-based selling techniques |
| IBM Retail Store Solutions Overview | - IBM Retail Store Solutions portfolio overview - Retail industry challenges and IBM value proposition |
| Solution Positioning and Sales Knowledge | - Customer requirements analysis - Solution mapping and positioning |
1. When did the Food Marketing Institute (FMI) formally establish the UPC as the standard symbol for product marketing?
A) 1960's
B) 1990's
C) 1970's
D) 1980's
2. Hotels are a part of which industry segment?
A) Specialty Retail
B) Chain Drug/Grocery
C) Food Service and Hospitality
D) General Merchandise
3. What is the primary sales and technical education portal for TGCS employees?
A) Support Guide
B) Techline
C) Systems College
D) PartnerWorld
4. Which 5-phase method does TGCS recommend for developing compelling value propositions and effective solutions for customers?
A) Customer-Centered Selling Method (CSM)
B) Signature Selling Method (SSM)
C) Client Value Method (CVM)
D) Customer Relationship Method (CRM)
5. Toshiba Global Commerce Solutions is part of which Toshiba group?
A) Toshiba Digital Products
B) Toshiba TEC
C) Toshiba Electronic Devices
D) Toshiba Business Systems
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |
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