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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMBluebooks
B) IBMRedbooks
C) IBMTechbooks
D) IBMTechnotes

2. Which one of the following is not a way to show good communication with our customers?

A) Show lack of interest to how the problem is impacting the customer.
B) Match the customer's technical language and technical level.
C) Show a positive attitude.
D) Keep the focus on the goal of solving the problem.

3. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) take over / full control
B) chat only
C) view only
D) shared keyboard and mouse

4. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) as a reliable tool for Site Services.
B) to change a Web page.
C) to subscribe to updates from a Web page.
D) to program an application.

5. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Reinstall latest version of workbench.
B) Use IBM Support Assistant Lite with Add-on.
C) Reinstall Add-on.
D) Update workbench with Add-on.

Solutions: