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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. An outcome must be manually assigned to every visitor to be tracked in GPE.
(True/False)
Response:

A) False
B) True

2. Which two data types are evaluated by the AI model to predict routing outcomes?
(Choose two)
Response:

A) Number of agent certifications
B) Agent handle time trends
C) Customer sentiment data
D) Interaction timestamps

3. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Engagement server latency
B) Visitor's screen resolution
C) Outcome score thresholds
D) Time-based rules

4. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Website behaviors like clicks and form submissions
B) Only events that involve a live agent
C) Database schema updates
D) Only system-generated call logs

5. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Predicted agent sentiment
B) Number of active agents
C) Outcome uplift percentage
D) Average handle time (AHT)

Solutions: