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Avaya Midsize Solution Design Exam (37820X Deutsch Version) Sample Questions:

1. Siehe Szenario: Bittersweet Coffee Company (BCC).

Bei der Beantwortung einer RFP ist es üblich, zunächst eine Lösung vorzuschlagen, die nur die Mindestanforderungen der RFP erfüllt, und später zusätzliche oder verbesserte Produkte/Dienstleistungen vorzuschlagen, von denen Sie glauben, dass sie die Bedürfnisse des Kunden am besten erfüllen.
Angenommen, Sie geben die erste grundlegende Antwort auf die BCC-Ausschreibung, welches Produkt wird möglicherweise nicht benötigt, könnte aber in einer nachfolgenden Antwort enthalten sein, um zusätzliche Funktionen bereitzustellen?

A) Telefonapparate der Serie 1600
B) Avaya Session Border Controller for Enterprise
C) Voicemail Pro
D) Avaya one-X Mobile

2. Woher werden in Avaya Contact Center Select Social-Media-Daten in den Agenten-Desktop geladen?

A) Die Contact Center Multimedia-Datenbank
B) Die Contact Center Manager-Verwaltungsdatenbank
C) Die Communication Control Toolkit-Datenbank
D) Die Contact Center Manager Server-Datenbank

3. Welche Aussage zu den verschiedenen Ebenen und den File-Sharing-Funktionen von Avaya Spaces-Benutzern trifft zu?

A) Nur Benutzer auf Eigentümer-/Administratorebene können Dateien freigeben.
B) Alle Benutzerebenen können Dateien freigeben.
C) Dateifreigabe ist keine Funktion in Avaya Spaces.
D) Nur Benutzer auf Mitgliedsebene und höher können Dateien freigeben.

4. Ihr Kunde möchte Wallboards erstellen.
Was ist neben der Basic Avaya Call Reporting-Lizenz erforderlich, um Wallboard-Vorlagen bereitzustellen?

A) Sprachaufzeichnungsbibliothek
B) Agenten-Dashboards
C) Benutzerdefinierte Berichte
D) Echtzeit

5. Ihr Kunde möchte die Standardberichte bearbeiten.
Was ist neben der Basic Avaya Call Reporting-Lizenz erforderlich, damit Ihr Kunde einige der 50 Standardberichte ändern kann?

A) Aufnahmebibliothek
B) Agenten-Dashboards
C) Benutzerdefinierte Berichte
D) Echtzeit

Solutions: