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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) weekly,daily,hourly
B) monthly, weekly, daily
C) daily, or the number of seconds you select
D) dally, hourly, or half-hourly
E) dally, orthe number of minutes you select

2. The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A) Microsoft SQL2008
B) IBM DB2
C) Oracle10g/11g
D) Microsoft Access 2007

3. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) afteryou install Microsoft Windows 2008 Server R2
B) after you install the Microsoft SQLServer
C) after you install ACCOM
D) after you selectACCCM services

4. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Run Windows Dcdiag.exe tool.
B) Use the ODBC connector on Windows to verify communication.
C) Use the Ping command to test connectivity.
D) Run Windows netdiagtest.

5. You have deployed Avaya Contact Center Control Manager (ACCCM) with a
Communication Manager (CM) solution. When you attempt to synchronize information from the CM to the ACCCM server, you receive message indicating that there is a problem connecting to the server.
Which statement describes a solution to the connectivity problem?

A) Verifythat the CM IP address is correct in the Sys Pa rams tab under the CFG tab.
B) Verify that the "exportto external system" box is chocked in the permissions tab.
C) Verify that the CM port is correct in the permissions tab.
D) Verify that the CM IP address and username/password are correct in t ho CM tab under the CFG tab.

Solutions: