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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Work from anywhere
B) Driving efficiencies
C) Simplifying management
D) Customer Satisfaction
E) Bring Your Own Device (BYOD)

2. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Core
B) Workforce Management Named User
C) Power
D) Concurrent

3. A potential customer in the Logistics market is looking for a communication solution sized for distribution centers, with endpoints suitable for use at shared workstations in a warehouse.
Which of the following products will satisfy that need? (Select two.)

A) Avaya Web RTC soft clients
B) Avaya J139 desk phones
C) Avaya Aura
D) Avaya IP Office TM
E) Avaya IX Conference Phones

4. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?

A) Quality Management Edition
B) Standard Edition
C) Recorder Edition
D) Desktop Trigger
E) Workforce Management

Solutions: