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Microsoft MS-740 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Troubleshooting Microsoft Teams |
| Exam Number: | MS-740 |
| Exam Format: | Multiple choice, Multiple response |
| Certificate Validity Period: | Retired July 31, 2023 |
| Real Exam Qty: | 40-60 |
| Exam Duration: | 150 minutes |
| Exam Price: | 165 USD |
| Passing Score: | 700 (scale 1-1000) |
| Available Languages: | English, Chinese (Simplified), Chinese (Traditional), German, Spanish, French, Italian, Japanese, Korean, Portuguese (Brazil) |
| Recommended Training: | Official MS-740 Study Guide |
| Exam Registration: | Microsoft Learn Exam Page Pearson VUE |
| Sample Questions: | Microsoft MS-740 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites; recommended experience with unified communications, Teams administration, networking, and Azure fundamentals |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-740/ |
Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-740 Certification Exam
Time Duration: 150 minutes
Languages: English
The passing score: 700
Questions: 40-60
Exam MS-740: Troubleshooting Microsoft Teams (beta)
Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.
Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.
Beta exams are not scored immediately because we are gathering data on the quality of the questions and the exam. Learn more about the value and importance of beta exams.
Part of the requirements for: Microsoft 365 Certified: Teams Support Engineer Associate
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
Microsoft MS-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot issues with files | 15-20% | - Diagnose file access and sync errors - Fix file sharing and collaboration issues - Resolve integration with SharePoint and OneDrive |
| Topic 2: Troubleshoot teams and channels | 10-15% | - Fix team creation, deletion, and membership issues - Troubleshoot permissions and access control - Resolve channel and tab configuration problems |
| Topic 3: Troubleshoot issues with Microsoft Teams meetings and live events | 20-25% | - Troubleshoot audio, video, and screen sharing - Diagnose live event production and broadcast issues - Resolve meeting join and lobby problems - Fix meeting policy and configuration conflicts |
| Topic 4: Troubleshoot federation issues | 5-10% | - Troubleshoot federated presence and messaging - Resolve cross-organization communication failures - Verify external access and federation configuration |
| Topic 5: Troubleshoot Microsoft Teams voice issues | 20-25% | - Diagnose network and firewall requirements for voice - Troubleshoot direct routing and phone system - Analyze call quality and media flow - Resolve emergency calling and number assignment issues |
| Topic 6: Troubleshoot issues signing into Microsoft Teams | 10-15% | - Diagnose authentication and authorization errors - Resolve account and license-related sign-in problems - Troubleshoot client-side and identity provider issues |
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